Operations Manager

Confidential Search TriPax Resources is conducting a confidential search for an experienced Operations Manager on behalf of a growing, established full-service landscape services organization in the Greater Akron Ohio area.This is not a role for someone who simply wants to be the best firefighter in the field.We are looking for an operational leader who can build the systems, develop the managers, establish accountability, and create the visibility necessary to help a growing organization operate at a higher level.The Operations Manager will take ownership of Operations across Maintenance, Design/Build, Turf, and Snow, with responsibility for approximately 20 field staff and a broad operating scope that includes scheduling, production, crews, fleet, equipment, systems, technology, metrics, training, and manager development.The information below covers the role requirements, expected candidate experience, and accompanying qualifications.What You'll OwnYou will be responsible for how work moves from planning through production and completion across the organization, including:Leading Operations across Maintenance, Design/Build, Turf, and SnowTranslating company priorities into operational plans and consistent executionOwning scheduling, crew deployment, resource planning, and productionManaging fleet and equipment readiness, maintenance, repairs, and related systemsBuilding and maintaining operational KPIs, scorecards, and production metricsReviewing job costing, labor variances, production performance, and operational reportingLeading weekly production meetings and participating as an accountable member of the leadership teamImproving sales-to-operations handoffs so teams enter production with the information they needBuilding, documenting, standardizing, and improving operational systems and SOPsCoaching and developing managers and crew leaders through regular one-on-ones and development planningSupporting Operations hiring, onboarding, training, and leadership developmentIdentifying root causes of recurring problems and turning them into stronger processesEvaluating and implementing technology, AI, robotics, and automation where they meaningfully improve operationsThe position is intended to independently own and lead Operations rather than require constant day-to-day direction from ownership.What We're Looking ForThe right candidate will bring:Demonstrated leadership experience in landscape operations, construction, service operations, or a similar environmentExperience leading through managers and crew leadersStrong scheduling, planning, production, labor-utilization, and resource-management capabilityExperience building or improving operational systems and processesAbility to develop, maintain, and use KPIs and scorecardsExperience working with job costing, labor variance, production, and performance reportingStrong people-management skills, including coaching, expectation setting, accountability, and addressing conflictExperience developing managers and building stronger leadersAbility to identify root causes and implement sustainable solutionsAbility to manage fleet and equipment readiness systemsComfort learning and consistently using operational technology and systemsOpenness to the practical use of AI, robotics, automation, and other technology to improve operationsCurrent systems referenced by the organization include LMN, LeanScaper, QuickBooks Online, Fleetio, and Trello. xhyhwjd Prior experience with every platform is not stated as a requirement; the formal requirement is the ability to learn and consistently use the systems adopted by the company.