Operations Coordinator

Operations Coordinator

PowerPro 360 | Full-Time | Exempt

Help Keep PowerPro 360 Team Running Smoothly!

Are you someone who loves keeping things organized, solving problems, working with customers, and making sure all the details are taken care of?

PowerPro 360 is looking for an Operations Coordinator to help keep our day-to-day operations running smoothly across our AssetPro and Electric Power IQ businesses. This is a varied, hands-on role where you'll work across customer service, contracts, invoicing, Salesforce, training coordination, data and reporting, and office operations.

If you're organized, detail-oriented, comfortable juggling multiple priorities, and enjoy being the person others can count on to get things done, we'd love to meet you!

What You'll Do

Keep Operations Organized

• Coordinate the day-to-day office operations for PowerPro 360.
• Keep information, records, schedules, and processes organized and up to date.
• Coordinate activities across multiple departments and make sure important details don't fall through the cracks.

Support Customers & Contracts

• Work with the sales team to coordinate customer quotes and contracts.
• Review contract terms and conditions and maintain accurate contract records.
• Track renewals, expirations, and other important dates.
• Help ensure contractual obligations are fulfilled and invoices are processed accurately.
• Process accounts receivable and accounts payable activities.
• Provide responsive, friendly customer service and help resolve customer questions or issues.

Support Sales & Salesforce

• Create and manage sales campaigns in Salesforce.
• Help drive lead generation and track customer engagement.
• Maintain accurate customer information and records.
• Support the sales team with information that helps strengthen customer relationships and improve conversion.

Manage Our Learning Management System

• Oversee the day-to-day operation of our Learning Management System (LMS).
• Manage users, system configuration, course uploads, assessments, and learning materials.
• Help troubleshoot issues and ensure customers have a smooth training experience.
• Organize and maintain training content within the LMS.

Reporting & Data

• Compile semi-monthly and annual financial and referral reports.
• Analyze data related to operations, training sales, and AssetPro sales.
• Turn information into useful reports and insights that help the team make informed business decisions.

Coordinate Training Events

• Coordinate onsite training events from start to finish.
• Book training locations, coordinate catering, confirm trainers and attendees, and prepare and ship training materials.
• Coordinate virtual training events and set up customer access to training portals.
• Help ensure every training experience is organized and runs smoothly.

Support the Team

• Provide direction and supervision to a part-time administrative assistant.
• Jump in where needed and take on other responsibilities that help the PowerPro 360 team succeed.

What We're Looking For

• Bachelor's degree in business, business management, or a related field - or equivalent experience.
• At least 2 years of general office administration or related business experience.
• Strong organizational and time-management skills.
• Excellent attention to detail, particularly when working with contracts, customer information, invoicing, and reports.
• Strong communication and interpersonal skills.
• Comfortable working with customers and building positive relationships.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt when priorities change.
• Analytical mindset with the ability to work with data and identify useful business insights.
• Experience with CRM systems, particularly Salesforce , is a plus.
• Experience with Learning Management Systems (LMS), particularly Docebo , is a plus.
• Experience with Adobe Captivate is a plus.
• Previous supervisory experience is helpful.

Why PowerPro 360?

PowerPro 360 is part of Good Place Holdings , and we believe work should be about more than simply getting the job done. Our purpose is to provide people with the opportunity and encouragement to grow to their full potential while building up Good Places in the communities where we live and work.

As part of our team, you'll have the opportunity to make a meaningful contribution while working alongside people who care about doing quality work, serving customers well, and helping one another succeed.

If you're the kind of person who enjoys keeping things moving, solving problems, supporting people, and making sure the details are handled , this could be a great opportunity for you.

The Details

This is a full-time, exempt position working primarily in a professional office environment. The role may include occasional travel by car or air and public presentations or training events at various locations.

The position requires the ability to work at a computer and workstation for extended periods, communicate by phone, email, and in person, and occasionally lift up to 25 pounds.

Ready to put your organizational skills to work? We'd love to hear from you!