Willow Tree Residence - Front Desk Clerk

Front Desk Clerk

Willow Tree Residence is a 130-unit congregate care supportive housing program located in East Midtown Manhattan. The facility is unique in that it is co-located with a women's shelter that occupies the first 6 floors of a 21-story building and offers a street facing Article 28 clinic on the first floor dedicated to providing primary and behavioral health care services. Willow Tree provides 79 permanent, supportive housing units for chronically homeless single adults and/or adult families with a serious mental illness [SMI], a substance use disorder [SUD], or those who may have a co-occurring SMI and SUD. Candidates are referred through the Department of Homeless services [DHS]; however, the facility is funded by DOHMH. The remaining 51 units are "fair market" and reserved for low-income tenants, referred from the local community.

The essential duties of the Front Desk Clerk include but are not limited to the following activities:

• Front Desk Clerks are responsible for helping to establish and maintain a safe and secure environment, maintaining a clear and unobstructed building lobby.
• Makes safety patrols throughout the facility and documents same.
• Monitors CCTV system and security cameras.
• Observes tenant(s) and visitor(s) behavior reporting any unusual behavior to the appropriate personnel.
• Greet visitors and guests, announces/directs/escorts them to the appropriate location. Maintains visitor/guest log.
• Maintains accurate log entries and writes Incident Reports when necessary
• Ability to use a multi-line telephone and intercom system.
• Acts as Fire Guard.
• Provides crisis intervention in emergencies and contacts appropriate personnel.
• Any other duties as assigned by supervisor and/or senior staff.

Qualifications:

• A High School Diploma or equivalent.
• Experience working with mentally ill and substance abusing population.
• Must obtain Fire Guard Certification (F-01) within 90 days of employment in this position and must keep Fire Guard (F-01) up-to-date and active while employed in this position.
• Ability to work multiple / varied shifts as building is a 24 hour/7 day a week facility.

Physical Activities

While performing the duties of this position, the Front Desk clerk must be able to walk between the fourteen floors of the facility to meet client needs. The Front Desk clerk also walks the exterior of the facility to ensure that a proper appearance is being maintained. Furthermore, the front desk clerk must stand to talk to staff and/or clients and sit for extended periods of time at the computer, bend, reach, or squat to get records from the files.

Preferred Skills:

• Team building: Ability to develop and foster, through demonstration, team spirit, enabling staff to overcome the challenges of providing services needed to a special client population.
• Communication: Excellent oral, writing, and listening skills are a must.
• Organizational: The ability to work well within a highly pressurized, deadline environment, while meeting the short- and long-term mandates of the program.
• Interpersonal: An ability to interface with clients as well as all levels of staff.
• Computer: Knowledge of case management software as well as proficiency in Microsoft Office Suite and work order systems.