Enrollment Service Agent - Bilingual (Spanish)

Job Description

Job Description

About the Role:
InSync Consulting Services LLC is looking for a motivated and compassionate  Bilingual (Spanish) Enrollment Service Agent to join our team in San Francisco. In this role, you’ll have the opportunity to  help community members navigate and enroll in health insurance benefits , including Medical and Medicaid programs. This is a  contracted position with the potential to go permanent and many opportunities for career growth within the company. Full training will be provided, so no prior insurance experience is required!

What You’ll Do:

• Engage with individuals and groups through face-to-face outreach and presentations.
• Explain managed care options and guide beneficiaries through enrollment and un-enrollment processes.
• Support beneficiaries with medical exemptions, waiver requests, and other inquiries.
• Maintain accurate records and complete data entry in CRM systems.
• Build strong, positive relationships with clients, county staff, and community organizations.
• Provide updates on enrollment cases and answer questions in both  English and Spanish .
• Assist with training new team members and support community events and health fairs.
• Ensure compliance with company policies, procedures, and performance standards.

What We’re Looking For:

• High school diploma, GED, or equivalent.
• Fluent in  Spanish and English (reading, writing, speaking).
• Valid CA driver’s license, insurance, and ability to travel locally.
• Comfortable with Microsoft Office (Word, Excel, PowerPoint) and able to learn new software quickly.
• Typing speed of 20+ WPM.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Six months of experience in human services, teaching, community outreach, marketing, or public relations is preferred.
• Experience working with diverse or low-income populations is a plus.

Why Join Us:

• Make a real difference in your community by helping people access critical health benefits.
• Contract-to-hire opportunity with the potential for permanent placement.
• Career growth and advancement opportunities
• Supportive and collaborative team environment with full training provided.

InSync Consulting Services is a staffing agency specializing in Healthcare, Commercial, and EOR staffing services.

Company Description

InSync Consulting Services is a staffing agency specializing in Healthcare, Commercial, and EOR staffing services.