Clinic Manager

Duties and Responsibilities The Clinic Manager assists the Nurse Manager and CMO in the supervision of clinical operations including back office and front office, and patient flow for both service sites. In conjunction with the Nurse Manager and CMO, the Clinic Manager oversees and supervises the performance and productivity of clinical staff (MA’s/LVNs). The Clinic Manager works in conjunction with the CMO and Nurse Manager in implementing and maintaining Quality Care Programs, ensures efficient workflow, provides ongoing clinical support, and works within the organization by interacting well with patients, clients, staff members, and providers. Data Collecting/Reporting Assists with data collection for various programs Ensures program compliance by adhering to the regulations and standards set forth by VFC and LACIP Keeps up-to-date on program requirement changes and educates clinical staff (MAs/LVNs) of changes Observes and documents competency of clinical staff (MAs/LVNs) and provides instruction and feedback on technique Ensures timely documentation and submission of competency skills check list to Nurse Manager Orders vaccines, enters inventory, maintains logs, and completes required reporting (including reminder/recall) Remains current with required trainings Executes directives and programmatic changes as indicated by Nurse Manager in Corrective Action Planning Participates in audit readiness activities Participates in ongoing Quality Improvement activities within the program Compliance Complies with organizational policies and procedures Participates in the Continuous Quality Improvement Committee Assist with implementation of PMS and Electronic Health Record (EHR) Ensures correct documentation and recording of all pertinent information in the patient’s chart in compliance with Clinic policies, contract requirements and government regulations Participates in preparing for facilities and programmatic audits Monitors all laboratory/equipment logs as required by program and funding guidelines Demonstrates a thorough knowledge of infection control procedures; strictly adheres to policies and procedures Observes infection control techniques (i.e. including hand washing) of clinical staff (MAs/LVNs) and ensures timely documentation and submission of educational efforts with clinical staff (MAs/LVNs) to the Nurse Manager Monitors strict adherence to universal precautions as established by the Center for Disease Control and Prevention, Occupational Safety and Health Administration, DHS/OA Ensures clinical staff observe, record and report to provider’s patient/client condition and reaction to medications and treatments Monitors staff compliance to dress and badge policy at all times in patient/client care areas Assists management team in recruiting and hiring of appropriate staff Assigns workloads, develops priorities, and establishes work schedules necessary to ensure timely and accurate completion of tasks In conjunction with the Nurse Manager, establishes accountability and performance goals and provides counseling, coaching, feedback, recognition, training, and development of clinical staff (MAs/LVNs) In conjunction with the Nurse Manager, performs yearly appraisals and develops performance objectives, resulting in the growth and development of direct reports Attends and actively participates in all team and staff meetings Participates in and develops daily huddle opportunities in conjunction with NURSE MANAGER Communicates regularly and effectively with MD/Nurse Manager about patient flow issues and participates in improvement efforts Monitors supplies and coordinates with the Office Manager for the procurement of medical, office supplies and equipment to ensure the availability of adequate equipment and supplies required to provide patient care services Supports and participates in meetings and training seminars to continue education, knowledge, skills and professional competence of the LVN Clinic Manager and clinical staff (MAs/LVNs) Provides therapeutic patient care within scope of practice in accordance with the plan of care developed by the patient and provider Enhances patient visits with provider by providing ongoing education to patients regarding treatments, disease processes, health maintenance and medication adherence Provides regularly scheduled patient group educational opportunities on various topics to be conducted in general meeting areas (i.e. including patient waiting room) Gives oral, intradermal, subcutaneous, intramuscular, topical medications, and treatments as ordered by provider Assists providers with exams and treatments as needed Facilitates the efficient flow of the walk-in process by, within scope of practice, monitoring patient’s condition by observing signs, symptoms and reactions to treatments/therapies to identify unexpected and/or significant findings Initiates appropriate emergency procedure and communicates with the providers/MD/Nurse Manger Reports to the Nurse Manager and unusual occurrences in a timely fashion Develops and ensures adherence to the clinic staff (MAs/LVNs) schedule, monthly assignments and Accountable MA assignments Ensures cleanliness of nursing area, patient room and proper functioning of equipment by visual inspection, routine testing and other methods. Promotes, ensures and improves customer service to patients and staff by demonstrating skills which are consistent with the organization’s values Utilizes effective verbal and non-verbal forms of communication Other duties as assigned #J-18808-Ljbffr