Assistant Clinic Manager

Assistant Clinic Manager (ACM) Location: Santa Monica, CA Job Type: Full-time Compensation: $32 + Bonus Potential Schedule/Availability: Clinic Operating Hours (as posted on website, subject to change) including mall holiday extended hours and weekend availability Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed. Physical Requirements This role requires long periods of standing. Individuals are required to lift and move inventory and other clinic assets. Job Summary As Assistant Clinic Manager, you're a key team member who inspires and leads by example. You will work directly with the Clinic Manager to support all aspects of successful clinic operations, customer service-related initiatives and excel in understanding our clients' needs to provide curated and impactful skin care services for them. Through excellent client focus, you will help ensure that the clinic team is motivated to create an energetic and passionate experience for our clients and be outstanding in sales of the proper skin care products and services they require. An ACM is a caring leader and must have the ability to make informed decisions, solve problems thoughtfully in a critical and diligent manner, and effectively manage the store when the Clinic Manager is not present. Reports To: Clinic Manager Responsibilities Creating Curated Client Experiences Present & promote customized laser facials best suited for current and prospective clients' personal skincare needs. Discuss the importance of the skin care protocols & products suggested by the medical team. Establish and maintain effective client retention processes. Celebrate the success of the clients' results. Financial Accountability Assist Clinic Manager in meeting & exceeding revenue goals set for clinic. Use KPIs and propose action plans to elevate client experience. Plan and operate within the approved budget. Adjust staffing levels according to policy and standards. Supporting Store Operations Success Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business. Assist with orientation, training, coaching, and developing staff members to understand and execute operational expectations. Establish adequate staff to ensure timely patient visits. Strong communication skills, ability to multitask, and comfortability with computer/store systems. Enhancing Skin Laundry Culture Partner with clinic team to provide people-oriented, respectful & inclusive workplace of belonging. Respect and support all team members individuality, help provide an enjoyable clinic environment & opportunities for development and growth. Understand opportunities and support the team to meet personal & clinic business goals every day. Upholds organizational relationships with Skin Laundry's "One-Team" Leadership Mentality. Operational Support Post work schedule for clinics. Review and authorize timecards & time‑off requests. Ensures established inventory standards for all supplies and equipment. Problem‑solve challenges and communicate solutions to appropriate personnel and departments effectively. Maintain a safe patient and work environment. Assist Clinic Manager in developing staff. Complete employee evaluations as needed. Personnel development. Employee Benefits & Perks Skin Laundry Employee Treatment & Product Discount Program Vacation leave, sick leave, and holiday pay Health insurance – Medical, Dental, and Vision insurance options 401(k) Flexible Spending Accounts (FSA) – Health Care and Dependent Care Voluntary Term Life insurance for employee, spouse, and child(ren) Employee Assistance Program (EAP) Voluntary Accidental Death & Dismemberment (AD&D) Voluntary Commuter Benefits Voluntary Legal Benefits Voluntary Group Accident insurance Voluntary Critical Illness insurance Voluntary Hospital Indemnity insurance ADP LifeMart – discounted products, services, and experiences #J-18808-Ljbffr