Principal Clinical Specialist

Job ID: Company: Abbott LaboratoriesLocation: United States - New York - New York CityJob Type: Full timeCategory: Customer & Technical SupportIndustry: HealthcarePosted Date: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.An excellent retirement savings plan with high employer contribution.Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The Opportunity In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.What You’ll Work OnWorking under limited supervision, provides advanced engineering, sales, educational and technical support in response to more complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. Performs work that involves a high degree of independence and will be perceived as a proven leader/mentor in the region. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager. Technical proficiencies and performance are at the highest level of all Clinical Specialists in the region.Acts as the most senior clinical interface between the medical community and business.Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts.Provides engineering, sales, education and clinical support in response to the most complex field inquiries on a 24-hour, on-call basis. Demonstrates a thorough command of all EP products, related product and technical knowledge, trends and players.Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionalsProvides insight, guidance, and feedback to management on market feedback and components of next generation of productsProvides regional EP implant case coverage to defined accounts, and the accounts typically have EP share higher than national average.Provides additional back-up support to EP Sales Representatives in the following areas:Sales support;Regional training seminars;Clinical studies/data collection;Trouble Shooting; and,New product in-service training to physicians, nurses and sales representatives.Mentors and provides leadership to EP clinical support roles.Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.Assists Training and Education departments with advanced educational seminars, and the preparation of educational materials.Assists Sales with advanced product demonstrations to visiting physicians and sales personnel.Remains current on developments in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends.Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence.Performs related functions and responsibilities, on occasion, as assigned.Required QualificationsMinimum of 6 years of clinical experience (internal or external).Prior industry/competitive experience, if external.Solely dedicated to EP.Must be in Sr. EP CS role for 2 years.1 of last 2 performance ratings must be exceeds expectations.IBHRE EP certified.Ability to perform the most complex EP cases solo.Ability to mentor and train EP CS roles and CA CS roles on complex mapping cases.Ability to conduct complex customer education events to sell the value proposition of the full ABT portfolio.Revenue/case higher than national average.Performs in top 1/2 of number of cases completed across clinical group at time of promotion in defined Region/Area.Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please adviseHR so that we can provide additional information and if needed, we can explore any needed accommodation(s).Apply NowLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.The base pay for this position is $86,700.00 – $173,300.00. In specific locations, the pay range may vary from the range posted.Skillssales supportproduct knowledgecustomer educationclinical supporttechnical supportelectrophysiologymentoringproblem resolutioncase coverageadvanced education seminarscomplex case managementtraining facilitationcustomer relationship managementmarket feedbackproduct demonstrationsfield inquiriesindependent judgmentsales growthregulatory knowledgetechnical proficiency