Solutions Architect

Job TitleLead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholdersDefine GTM strategies for modern observability and AIOps solutionsArchitect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc.Drive AI-led automation using GenAI, RPA, and intelligent workflows across service managementEvaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategiesConduct executive briefings, workshops, and evangelize observability modernizationDesign and implement service management frameworks across Incident, Problem, Change, and CMDBIntegrate Observability with ITSM processes to enable proactive and automated operationsAlign infrastructure performance with SLAs and business KPIs using service mapping and analyticsDrive ServiceNow-based transformations including Discovery, Event Management, and Service MappingMandatory Skills12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM.Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText.Experience designing CI/CD and observability pipelines in DevOps/SRE models.ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping.Integration of observability tools with service workflows and automation.Personal AttributesThought leadership and solutioning mindsetHighly collaborative, with strong articulation skills for executive and technical audiencesStrategic thinker, proactive, quick learner, and driven by innovationHighly motivated and results oriented.Strong problem-solving and analytical skills.Ability to work independently and as part of a team.Excellent organizational and time management skills. • Proactive and adaptable to change.Customer-centric approach.Strong ethical standards.Ability to learn quickly.Desired SkillsStrong knowledge of workflow orchestration, AI-driven ITSM, RPA, ChatbotsFamiliarity with GenAI, LLMs, FinOps, and automation in hybrid/multi-cloud environmentsProficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDBSalary Range: $191,888-$225,750 a year