Volunteer Relations Specialist I

Job Description

Job Description

Volunteer Relations Specialist I

Job Description

Applicants must be authorized to work lawfully in the United States for NCCPA as NCCPA will not sponsor or take over sponsorship of employment visas.

As the Volunteer Relations Specialist I , you will be responsible for gathering meeting requirements, developing volunteer rosters, and collecting volunteer documentation for approximately 25-30 multi-day meetings per year. Additionally, the Specialist will provide onsite support in advance of, during, and following the close of content development in-person meetings as assigned.

Reports To: Manager of Volunteer Relations

Who We Are

National Commission on Certification of Physician Assistants (NCCPA) is the only certifying organization for physician assistants in the United States. Established as a not-for-profit organization in 1974, we are dedicated to assuring the public that board certified PAs meet established standards of clinical knowledge and cognitive skills upon entry into practice and throughout their careers. All U.S. states, the District of Columbia and the U.S. territories have decided to rely on NCCPA certification as one of the criteria for licensure or regulation of PAs.

Location: NCCPA is a hybrid work environment with our headquarters located in Johns Creek, Georgia. NCCPA has determined that the telecommuting status of this position is hybrid, which means that employees in hybrid positions are allowed to split their work hours between working remotely and working onsite at the NCCPA headquarters. The duties of this position require that the candidate report on-site to the Johns Creek headquarters, at minimum, on a weekly basis and live within the commutable distance. NCCPA has defined commutable distance as within the State of Georgia and within 85 miles of ground transportation, one-way between an employee’s primary residence and the NCCPA headquarters in Johns Creek, Georgia.

Why Work at NCCPA

We get to do meaningful work every day, and we enjoy working and having fun together! No wonder we’ve been ranked #5 out of 62 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2025 Top Workplaces in the Region.

How Will You Make a Difference? You will…

• Support NCCPA’s exam-related initiatives by coordinating volunteer recruitment and meeting logistics for approximately 25–30 multi-day meetings annually.
• Establish and maintain positive, professional relationships with NCCPA’s volunteer pool to ensure a high-quality participant experience.
• Recruit, evaluate, and propose volunteer rosters in alignment with meeting specifications and operational requirements for manager approval.
• Facilitate clear, timely communication across internal teams to ensure volunteer needs and meeting tasking are met on schedule.
• Utilize project tracking tools to manage recruitment activities, meeting preparation, and onsite support tasks.
• Draft and distribute professional communications and provide phone and video conference support to volunteers.
• Collect, review, and maintain complete volunteer participation documentation in accordance with NCCPA standards.
• Coordinate logistical support requests including travel, catering, honoraria, and IT service needs.
• Prepare and manage meeting materials such as welcome bags, participant folders, name tags, and tent cards.
• Provide onsite meeting support before, during, and after content development sessions, including room setup, resets, and material collection.
• Assist with travel logistics and provide prescheduled weekend or day-of-meeting support as needed.
• Maintain an organized electronic library of current and recent volunteer records.
• Collaborate with the Volunteer Relations team on Volunteer Appreciation Week and ongoing recognition efforts.
• Support Program Educators Workshops and assist with additional departmental administrative or reporting needs as assigned.

Hard Skills You Will Have...

• An associate’s degree.
• A minimum of two years of professional experience in an administrative, office support, or coordination role.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Experience using project tracking or project management tools to manage tasks and deadlines.
• Strong written and verbal communication skills, including drafting professional correspondence.

• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.

• Demonstrated ability to handle confidential and sensitive information with discretion.

Soft Skills You Will Have...

• Excellent organizational and time-management skills with strong attention to detail.
• A proactive, solution-oriented mindset with the ability to anticipate needs and address concerns efficiently.
• Strong interpersonal and relationship-building skills that foster collaboration and trust.
• A positive, achievement-oriented work ethic with a commitment to professionalism.
• Flexibility and adaptability when supporting meetings, travel logistics, and shifting priorities.
• A collaborative approach and willingness to support team-wide initiatives.

Extra Skills You Can Bring Along

• A bachelor’s degree.

• Experience working with Wrike or similar project management software.

• Familiarity with customer relationship management (CRM) tools.

• Experience supporting meetings, events, or volunteers within a testing organization, nonprofit, or professional association environment.

• Experience providing onsite meeting or conference support

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

NCCPA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, NCCPA will take steps to assure that individuals with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources at View phone number on ziprecruiter.com .