Director, Digital/Technical Product Management

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Lead the evolution of USAA’s next best experience platform, transforming how millions of members engage through personalized, real-time, and context-aware experiences across every channel and journey. As Director of Digital / Technical Product Management, this role drives the product roadmap and execution for a centralized decisioning and orchestration platform that delivers the right experience in the right channel at the right time, every time, across the full member lifecycle. The role leads a scaled personalization ecosystem spanning hundreds of experiences, thousands of insights, and dozens of interconnected systems, enabling tailored product, service, and advice experiences, along with contextual engagement experiences anchored in lifecycle events, key member milestones, and meaningful moments of recognition that strengthen emotional connection and brand affinity. This leader is accountable for implementing and scaling platform capabilities and delivering measurable outcomes by unlocking value from existing data and technology foundations. In close partnership with engineering, data, and experience teams, the role operationalizes always-on, event-driven decisioning through strong product management discipline, experimentation, and continuous optimization, while establishing the governance, performance measurement, and operational rigor required to scale consistently across the enterprise. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives. Manages day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery. Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or ''''vertical'''' market. Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps. Applies product management expertise in state-of-the-art digital and technology domains. Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions. Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs. Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions. Leads team to effectively manage ambiguity, and influence others to drive clarity, solutions, and execution plan among team and stakeholders. Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. 3 years of direct team lead or leading matrixed or cross-functional teams. Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy. Solid business acumen combined with strong technical and customer experience foundations. Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards. Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment. Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods. Ability to excel in a dynamic environment with shifting priorities and a high degree of independence. Demonstrated people management skills. What sets you apart: Proven leadership of digital technical product managers in complex, matrixed environments Experience with personalization, decisioning, AI, and insight/member data platforms Strong technical foundation (APIs, event-driven architecture, integrations) Member-first mindset, with UX expertise across omni-channel experiences (mobile, push/SMS, conversational AI, IVA, MSR) Data-driven mindset (experimentation, insights, next best experience frameworks) Track record managing large-scale portfolios and delivering business outcomes and member value Exceptional communication and strategic narrative building skills, with a proven ability to tailor to multiple audiences, including senior executives Proven success collaborating with stakeholders to drive horizontal teams towards outcomes at pace Rapid decision making and judgment, with proven ability to expertly manage multiple competing demands daily US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.