Business Office Manager

Job Description

Job Description

Harmony Health Center is seeking an experienced and dependable Business Office Manager to lead and oversee the facility’s business office operations. This position is responsible for maintaining accurate financial records, managing accounts receivable and collections, and supporting the facility’s financial and census objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee private billing, accounts receivable, and collection activities for the facility.
• Organize, evaluate, and monitor business office operations and assigned personnel in accordance with established standards of practice.
• Ensure the integrity and confidentiality of all resident financial information.
• Oversee month-end closing activities related to ancillary charges and the submission of private billing statements.
• Ensure that all facility standards related to private billing are followed.
• Ensure that billing setup is accurate and cash-collection expectations are met.
• Communicate with residents and families to determine billing requirements and facilitate prompt payment.
• Oversee all census activities, including daily, weekly, and monthly reconciliation in coordination with the Admissions Department.
• Prepare reports for analysis as needed.
• Manage resident trust funds and reconcile resident petty cash.
• Verify that all residents have a viable payer source throughout their stay.
• Work closely with the Medicaid Liaison to collect the information needed for Medicaid applications.
• Work with residents, families, guarantors, and third-party payers regarding billing questions, payment arrangements, and account resolution.
• Request and manage Medicaid authorizations from Managed Care Organizations, as needed.
• Attend all required facility meetings.
• Maintain clear communication with the Administrator and corporate staff.
• Process bank deposits, disburse resident petty cash, and visit banks, Social Security offices, or other financial institutions as necessary.
• Maintain records and documentation of all collection attempts in accordance with company policies and procedures.

QUALIFICATIONS:

• Must be capable of maintaining regular attendance as required.
• Must be available to work weekends or after regular business hours when needed, in accordance with the employee handbook.
• Must consistently demonstrate professionalism, integrity, and sensitivity toward residents, staff, and families.

• Previous experience in a skilled nursing facility business office or similar healthcare setting is strongly preferred.

• Bilingual English/Spanish is preferred.