IT End User Services Analyst
Vertiv
Role Overview The IT End User Services Analyst provides foundational technical support to all users, assisting in analyzing and troubleshooting issues related to end-user computing digital assets. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects. What You Will Do Respond to service desk tickets Provide second-level user support for hardware and software issues Assist in hardware and software installation/configuration Perform miscellaneous job-related duties Why It Might Be a Fit The successful candidate will have a strong understanding of IT systems, excellent communication skills, and the ability to work in a fast-paced environment. Requirements A+ certificate or 1-2 years' experience in an end-user support environment 1-3 years of experience in MS Windows desktop operating system deployment Basic understanding of Software Distribution and Patch Management tools Experience with ITSM systems like ServiceNow Basic knowledge of network infrastructure and security principles Benefits Confidentiality on all user data and related information Opportunity to work on various IT projects Medium lifting (30 lbs. – 45 lbs.) Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders) Up to 10% travel #J-18808-Ljbffr
Vacancy posted 1 day ago
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