IT Systems Analyst - Network Engineer

Facility:
Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department:
1707 IT Network

Scheduled Weekly Hours:
40

Hours:
8:00 AM - 5:00 PM + On Call

Work Shift:
Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare's Best Places to work five times.
• Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:
The IT Systems Analyst is responsible for designing, testing, implementing, and troubleshooting IT applications and for ensuring the availability, stability, and reliability of those applications. They monitor system performance, identify, and resolve technical issues, and ensure efficient operation of all clinical systems. The analyst also provides technical support to end-users and collaborates with other IT teams to resolve complex technical problems related to clinical systems.
IT Systems Analyst I:

Job Description

Education:
• Preferred: Associate degree in Computer Science, Information Systems, Healthcare Administration, a related field, or equivalent experience.
Experience:
• Required: 2 years of experience in healthcare clinical workflows and/or IT support, including experience with nursing, provider, or ancillary department technologies OR Associate degree in Computer Science, Information Systems, Healthcare Administration, a related field.
Skills:
• Basic understanding of healthcare operations and clinical workflows
• Basic knowledge of inter-related solutions and IT systems knowledge with the aligned application domain. Develops and maintains knowledge of related IT systems as well as supporting business and IT domains.
• Basic analytical and problem-solving skills; attention to detail.
• Good communication and interpersonal skills.
• Ability to work as part of a team.
• Willingness to learn and adapt to the healthcare environment.
Licensure/Certification/Registration:
• N/A

IT Systems Analyst II:

Education:
• Preferred: Associate degree in Computer Science, Information Systems, Healthcare Administration, a related field, or equivalent experience.
Experience:
• Required: 4 years of experience in healthcare clinical workflows and/or IT support, including experience with nursing, provider, or ancillary department technologies OR Associate degree in Computer Science, Information Systems, Healthcare Administration, a related field.
Skills:
• Strong knowledge of inter-related solutions and IT systems knowledge with the aligned application domain. Develops and maintains knowledge of related IT systems as well as supporting business and IT domains.
• Excellent communication and interpersonal skills with department resources.
• Ability to work independently and as part of a team
• Strong understanding of operational workflows.
• Strong documentation skills.
• Ability to lead small to medium size initiatives related to clinical systems improvements

Hands on Skills:

• Configuring Devices: Routers, switches, firewalls, load balancers, and wireless controllers.
• Troubleshooting Tools: Ping, traceroute, Wireshark, NetFlow, SNMP monitoring.
• Cabling & Hardware: Fiber, copper, transceivers, patch panels, rack/stack.
• Must be able to carry 10-15 pounds of equipment and lift into a rack.

Networking Fundamentals:

• Understanding TCP/IP, OSI model, subnetting, VLANs, routing vs. switching, DNS, DHCP, NAT.
• Protocols & Services: FTP, SMTP, SNMP, VPNs, VoIP, multicast.
• LAN/WAN Technologies: Ethernet, wireless standards (802.11), MPLS, SD-WAN.
• Routing & Switching: Static and dynamic routing (OSPF, BGP), STP, port channels, trunking.
• Cisco, Aruba, VMWare
• Certifications strongly preferred: CCNP, CCIE, etc.

Licensure/Certification/Registration:
• N/A