Help Desk/Desktop Support Analyst
$33 per hourRobert Half
Job Description
Job Description
Robert Half is seeking a Desktop Support Specialist to support an e-commerce organization based in Seattle, WA. This role will provide hands-on end-user support across the employee lifecycle, including laptop imaging, setup, deployment, troubleshooting, and decommissioning.
Duration: Short-term contract, with potential to extend
Location : Seattle, Washington
Pay rate: up to $33/hourly
Key Responsibilities
- Image, configure, and deploy laptops and other end-user devices for new and existing employees.
- Support employee onboarding and offboarding, including device setup, account access, equipment deployment, and laptop decommissioning.
- Provide Tier 1/Tier 2 desktop and end-user support for hardware, software, operating system, and access-related issues.
- Manage and troubleshoot Windows devices through Microsoft Intune .
- Support user accounts, permissions, authentication, and device access within Microsoft Entra ID .
- Troubleshoot Windows OS issues and maintain a consistent end-user computing environment.
- Manage incoming support requests through a ticketing system, including documentation, escalation, and resolution.
- Troubleshoot laptops, peripherals, applications, connectivity, and general workplace technology issues.
- Assist with device inventory, lifecycle management, replacements, and equipment returns.
- Partner with other IT teams to escalate and resolve more complex technical issues.
- Microsoft Intune – Hands-on experience with device management, configuration, deployment, and troubleshooting.
- Microsoft Entra ID – Experience supporting user accounts, access, authentication, and permissions.
- Windows OS – Strong experience troubleshooting and supporting Windows-based laptops and desktops.
- Experience with laptop imaging, setup, deployment, and decommissioning .
- Experience providing end-user support through a ticketing system .
Nice to Have
- macOS support experience.
- Single Sign-On ( SSO ) troubleshooting and administration.
- Google Workspace support.
- Experience with Mobile Device Management ( MDM ) platforms.
- Experience supporting a fast-paced e-commerce, technology, or corporate environment.
Vacancy posted 3 days ago
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