IT SUPPORT ANALYST

About the job IT SUPPORT ANALYST


We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

- Provide technical support to employees for hardware, software, and network-related issues

- Troubleshoot and resolve technical issues in a timely and efficient manner

- Install, configure, and maintain computer systems and software

- Monitor and maintain the performance and security of our IT systems

- Create and maintain user accounts and permissions

- Train employees on how to use new hardware and software

- Maintain inventory of IT equipment and software licenses

- Collaborate with the IT team to identify and implement process improvements

- Stay up-to-date with the latest technology trends and advancements

- Provide after-hours support as needed

Qualifications:

- Bachelor's degree in Computer Science, Information Technology or a related field

- Strong knowledge of Windows and Mac operating systems

- Experience with troubleshooting hardware, software, and network issues

- Excellent problem-solving and analytical skills

- Strong customer service and communication skills

- Ability to work independently and in a team environment

- Experience with electronic medical record systems is a plus

Benefits:

- Competitive salary

- Comprehensive health, dental, and vision insurance

- 401(k) retirement plan

- Paid time off and holidays

- Professional development opportunities

- A positive and supportive work environment