Security Account Manager

The Security Account Manager (SAM) is responsible for managing assigned customer relationships and ensuring customers receive high-quality cybersecurity services, proactive guidance, and clear communication. This role serves as the primary customer contact for cybersecurity service delivery, business reviews, escalations, account planning, renewals, and ongoing customer success.

The ideal candidate combines strong account management skills with a working knowledge of cybersecurity operations, risk management, managed security services, and customer communication. This individual must be able to translate technical security topics into business-focused recommendations and partner effectively with internal teams to ensure customer needs are addressed.

• Onsite Location : Santa Clara, CA (no remote available)
• Employment Type : Full-Time, salary
• Compensation : $65,000 - $75,000 plus Commissions

Duties and responsibilities

• Identifies and utilizes networking opportunities with customers and other SAMs Implements security industry “best practices”; work with SOC personnel to standardize processes, practices and service delivery for customers
• Coordinate with internal security operations, engineering, project, and support teams to ensure customer requests, escalations, projects, onboarding tasks, and service commitments are handled effectively and within expected timelines
• Work with customers to understand their cybersecurity risk posture, identify service improvement opportunities, and recommend practical actions aligned to business objectives, regulatory obligations, budget constraints, and risk tolerance
• Implements key performance measures, scorecards and reporting methods in cooperation with business managers to enhance security team effectiveness and performance
• Meets regularly with customers (QBRs/MBRs) and WhiteDog management for account reviews
• Assists in preparation of RFP, RCA and other customer requests
• Serve as an escalation point for customer issues, security events, service concerns, and operational blockers
• Support customer onboarding, stabilization, documentation, and transition into recurring service management
• Monitor account health, customer satisfaction, service performance, and renewal readiness
• Identify opportunities for service expansion, improved coverage, and additional cybersecurity solutions where appropriate
• Ensure timely follow-up on customer action items, internal dependencies, open tickets, projects, and service escalations Job Description
• Communicate cybersecurity findings, operational updates, and recommendations in a clear, professional, customer-ready manner
• Maintain accurate account documentation, meeting notes, action items, and customer communication records
• Partner with leadership to surface customer risks, service gaps, renewal concerns, and strategic opportunities
• Ability to work and be available for on-call activities
• Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives

Required Skills

• Working knowledge of cybersecurity concepts, managed security services, SOC operations, incident response, vulnerability management, endpoint security, email security, identity security, cloud security, SIEM, and compliance frameworks
• Knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc.
• Strong verbal and written communication skills, including the ability to translate technical issues into business focused recommendations
• Proven ability to build trusted relationships with customers, stakeholders, and internal teams
• Strong organizational skills with the ability to manage multiple accounts, priorities, escalations, meetings, and follow-up items
• Experience preparing customer-facing reports, business reviews, service summaries, or executive updates
• Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
• Understanding of cybersecurity concepts including: Threat vectors and attack techniques, Incident response and investigation workflows, Risk Management and mitigation strategies
• Ability to manage difficult customer conversations with professionalism, urgency, and accountability
• Ability to multi-task, prioritize, and manage time effectively
• Ability to act as the bridge between SOC operations and customer leadership, ensuring alignment on risk, priorities, and service value
• Excellent interpersonal skills and professional demeanor
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Applications.

Qualifications
The successful candidate will possess the personality traits, work habits, communication, and social skills necessary to work effectively within a dynamic and highly operational environment. This person will have exemplary personal and professional integrity and demonstrate strong interpersonal skills. In addition, the qualified candidate will have a strong desire to succeed in a nationally and internationally recognized operational environment.

Qualifications include

• Bachelor’s or Master’s degree in a related field or equivalent demonstrated experience and knowledge
• Applicants must be a U.S. Citizen to support ITAR requirements for clients.
• 2–4+ years of experience in cybersecurity account management, customer success, technical account management, managed IT services, managed security services, technical sales, or a related client-facing technology role Prior experience in a customer-facing role such as account management, or client success in strongly preferred
• Experience working withing a SOC, MSSP, or managed services environment is highly desirable

Recommended Certifications include

• PMP or other project management certification
• CySA+ (Cybersecurity Analyst)
• ITIL Foundation • CompTIA Network+
• CompTIA Security+

Working conditions 
This job involves after hour and weekend support when required.

Direct reports 
This position has no direct reports, it is an individual contributor role

Benefits
WhiteDog offers a competitive compensation plan with great earning potential. Our benefits include medical coverage, dental coverage, disability, life insurance, 401K and an amazing work environment!

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled