Customer Service Representative for Apparel Manufacturer

Job Description

Job Description

Customer Service Rep

Camp David, a leading apparel company in Overland Park, Kansas has immediate openings in our Customer Service Department. The ideal candidates will be team players that exhibit a high degree of organizational and creative problem-solving skills with customer service and industry experience.

Responsibilities:

• Enter orders
• Provide support to customers
• Communicate with vendors for key projects as well as PO entry, tracking and follow-up.
• Provide sales representative support
• Take customer service-related phone calls and return messages/emails to customers and sales reps promptly
• Initiate call tags for returned merchandise and begin process for customer credit
• Expedite special event requests
• Coordinate art requests with our in house art department
• Interact with artists and production personnel to resolve any design, quality, and delivery issues
• Place purchase orders for inventory needed to fulfill the sales orders

Requirements:

• High School diploma
• Computer skills a must
• Good organizational skills with ability to effectively multi-task
• Proven attention to detail
• Good communication skills

We are looking for candidates who possess good computer, communication, inter-personal, and decision making skills along with excellent organizational skills. Candidates must be able to work in a fast paced environment and be self starters. Candidates will work closely with customers, fellow employees and our independent sales representatives. Previous experience in our industry is a significant plus.

Experience in the apparel industry, or Microsoft Dynamics AX a plus.

\nCompany Description

-david-inc-

HISTORY
In 1969, John Willson founded Branded Emblem designing and producing embroidered emblems. Within 7 years, John had 50 employees and a strong national reputation throughout the country for producing a very high quality product for accounts like Boy Scouts of America, Rotary International, and many major municipal fire and police departments. These customers are still with us today.

In the 1980's, high-speed multi-head embroidery equipment began to be used to direct embroider apparel rather than for emblems. Branded Emblem recognized the opportunity to be one of the first full-service direct embroiderers in Kansas City. As a result of this rapid shift in focus, Branded Emblem became the largest direct embroiderer in the state of Kansas, servicing a host of national brand name apparel manufacturers, uniform companies and ASI companies.

The Camp David brand was created in 1993 by David and Mark Willson, John's sons. The product offering consists of upper-end fleece, t-shirts, and caps that are embellished with custom artwork for sale to Resort establishments and to the licensed College Bookstore market. A highly regarded name brand, Camp David has built a reputation for innovative graphic presentation through multi-process applications involving a combination of embroidery, screen print and applique to present a contemporary retail look.

Camp David has created an environment that recognizes and promotes family values, employee loyalty, and a comfortable atmosphere in the workplace. Camp David is the site for valued employees who represent the diverse heritage and culture of nearly a dozen different countries. Camp David has numerous employees who have been working with the Willson family for two, three, and even four decades!

Camp David reflects the partner relationships it has forged with its vendors, customers, and of course, its employees. We work hard to be successful so we can give back. We believe that we must add value to every relationship. Our objective is not to fit in, but to stand out. Whatever we do, our goal is not to be good, but to excel. We want all of our partners to have a most enjoyable Camp experience.

CORE VALUES
Honesty and Integrity
Always working to improve
Treat all individuals with respect
Knocking down self-imposed boundaries with fresh and new thinking
Maintain a proper workplace code of conduct

CORE PURPOSE
To improve the lives of all involved with Camp David.

ENVISIONED FUTURE
Create products that are exciting and tasteful.
Be a leader who remains humble.
Advance a commitment to excellence.

CODE OF CONDUCT
We are committed to the ongoing improvement of working conditions, labor practices and compensation for all workers engaged in the manufacturing of our products. Camp David is affiliated with the Fair Labor Association, a nonprofit organization dedicate to ending sweatshop conditions in factories worldwide.

CAREERS
Camp David is always seeking innovative, enthusiastic, and hardworking people. Our core purpose is to improve the lives of all involved with Camp David. Our national headquarters is located in historic downtown Overland Park, Kansas. It is here that Sales, Marketing, Finance, Operations, Graphics, Digitizing and Production make their home.

Company Description

1969, John Willson founded Branded Emblem designing and producing embroidered emblems. Within 7 years, John had 50 employees and a strong national reputation throughout the country for producing a very high quality product for accounts like Boy Scouts of America, Rotary International, and many major municipal fire and police departments. These customers are still with us today.\r\n\r\nIn the 1980's, high-speed multi-head embroidery equipment began to be used to direct embroider apparel rather than for emblems. Branded Emblem recognized the opportunity to be one of the first full-service direct embroiderers in Kansas City. As a result of this rapid shift in focus, Branded Emblem became the largest direct embroiderer in the state of Kansas, servicing a host of national brand name apparel manufacturers, uniform companies and ASI companies.\r\n\r\nThe Camp David brand was created in 1993 by David and Mark Willson, John's sons. The product offering consists of upper-end fleece, t-shirts, and caps that are embellished with custom artwork for sale to Resort establishments and to the licensed College Bookstore market. A highly regarded name brand, Camp David has built a reputation for innovative graphic presentation through multi-process applications involving a combination of embroidery, screen print and applique to present a contemporary retail look.\r\n\r\nCamp David has created an environment that recognizes and promotes family values, employee loyalty, and a comfortable atmosphere in the workplace. Camp David is the site for valued employees who represent the diverse heritage and culture of nearly a dozen different countries. Camp David has numerous employees who have been working with the Willson family for two, three, and even four decades!\r\n\r\nCamp David reflects the partner relationships it has forged with its vendors, customers, and of course, its employees. We work hard to be successful so we can give back. We believe that we must add value to every relationship. Our objective is not to fit in, but to stand out. Whatever we do, our goal is not to be good, but to excel. We want all of our partners to have a most enjoyable Camp experience.\r\n\r\n CORE VALUES\r\n Honesty and Integrity\r\n Always working to improve\r\n Treat all individuals with respect\r\n Knocking down self-imposed boundaries with fresh and new thinking\r\n Maintain a proper workplace code of conduct\r\n\r\n CORE PURPOSE\r\n To improve the lives of all involved with Camp David.\r\n\r\n ENVISIONED FUTURE\r\n Create products that are exciting and tasteful.\r\n Be a leader who remains humble.\r\n Advance a commitment to excellence.\r\n\r\nCODE OF CONDUCT\r\nWe are committed to the ongoing improvement of working conditions, labor practices and compensation for all workers engaged in the manufacturing of our products. Camp David is affiliated with the Fair Labor Association, a nonprofit organization dedicate to ending sweatshop conditions in factories worldwide. \r\n\r\nCAREERS\r\nCamp David is always seeking innovative, enthusiastic, and hardworking people. Our core purpose is to improve the lives of all involved with Camp David. Our national headquarters is located in historic downtown Overland Park, Kansas. It is here that Sales, Marketing, Finance, Operations, Graphics, Digitizing and Production make their home.