Computer /Technical Support Specialist

Job Description

Job Description

Role– Tech Support Position

Location: Dallas Texas 75201

Pay rate: $29/hr

06 Months

Job Description

Experience:

Candidates should have at least some prior work experience, ideally with a customer service component. Experience in the hospitality industry is also highly regarded, as it demonstrates strong interpersonal and problem-solving skills. We are open to recent graduates, including those seeking their first corporate role, provided they have held other employment (such as part-time jobs, internships, or campus work). We are less likely to move forward with candidates who have never held any prior job.

Summary: In short, we’re seeking candidates with:

• A four-year degree from a traditional, accredited university (any major, but IT-related preferred; degrees focused on development or extensive programming coursework are typically not a fit)

• At least some prior work experience, ideally with a customer service component (including but not limited to hospitality industry experience)

• General technical aptitude (familiarity with tech jargon, comfortable using the internet and navigating websites)

• Highly motivated individuals who can learn in classroom, online, and self-directed environments, and who demonstrate a strong work ethic

• A positive, service-oriented attitude since they will interact with many customers and professionals across the globe

Technical Aptitude:

We expect candidates to have general technical aptitude. This includes familiarity with common technology terms, comfortable use of the internet, and the ability to navigate websites and understand their basic functions. Advanced technical expertise is not required, but candidates should demonstrate a general comfort with technology and troubleshooting simple to moderate issues like they would with a home pc or their cell phone. Issues can evolve into not only Level 1 Support, but occasionally Level 2 work depending on proficiency and learning aptitude.

Motivation & Work Ethic:

This position is best suited for highly motivated individuals with a strong work ethic, who are eager to learn and grow in a dynamic environment. We value candidates who can learn in classroom, online, and self-directed settings.

Overqualified Candidates:

We generally pass on candidates with extensive experience in more advanced IT roles (such as development, cybersecurity, or network administration), as this position may not be challenging or engaging for them long-term. However, we do review each resume holistically, as job titles can sometimes be misleading.

Company Description About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.