Field Support Analyst

Job Description

Field Support Analyst Deliver Exceptional IT Support in a Dynamic Enterprise Environment
We're seeking a customer-focused Field Support Analyst to provide Level 1 and Level 2 technical support for enterprise users. In this role, you'll troubleshoot hardware and software issues, support office technology, manage IT tickets, and help ensure seamless day-to-day technology operations. If you enjoy solving technical problems while delivering outstanding customer service, this is an excellent opportunity to grow your IT career.


Location: New York City, NY (Onsite)

Key Responsibilities

• Provide Level 1 and Level 2 desktop support for end users.
• Troubleshoot hardware, software, and connectivity issues.
• Respond to and resolve incidents and service requests through the IT ticketing system.
• Install, configure, and support desktop hardware, software, and office technology.
• Maintain and update technical documentation, diagrams, and support materials.
• Research technical issues and collaborate with business and IT teams to identify solutions.
• Support documentation standards and contribute to process improvements.
• Assist application development teams with technical requests as needed.
• Deliver exceptional customer service while meeting service level expectations.

Required Qualifications

• Bachelor's degree and up to 3 years of relevant IT support experience, or an equivalent combination of education and 5+ years of related experience.
• Experience providing desktop, hardware, and software support in an enterprise environment.
• Strong customer service and communication skills.
• Experience supporting Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of Active Directory, Microsoft Intune, remote management tools, and incident/request management.
• Strong troubleshooting, analytical, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting Apple iOS devices.
• Experience with Adobe Acrobat.
• Familiarity with technical documentation and knowledge management.
• Experience working within enterprise IT support or service desk environments.

Why Join Us

• Support a wide range of enterprise technologies in a collaborative environment.
• Gain experience across desktop support, endpoint management, and enterprise IT operations.
• Work with a team committed to delivering outstanding customer service and technical excellence.
• Build your career while supporting a modern, technology-driven organization.

Apply Today
If you're passionate about technology, enjoy helping users solve technical challenges, and want to grow your career in enterprise IT support, we'd love to hear from you. Apply today!

Meet Your Recruiter

Andrea Lee


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