Online Sales Specialist

Online Sales Specialist

The Online Sales Specialist position will primarily be responsible for qualifying and managing leads that inquire about PulteGroup New Home Communities that present themselves through inbound online inquiry, inbound phone calls and/or inbound texting. Act as liaison between online leads and community sales teams.

The schedule for this position includes weekend shifts. Weekend shifts can be worked remotely from home but for all other scheduled shifts, this position will report onsite for weekday work at our office located in Bloomington, Minnesota.

Primary Responsibilities

Consumer and Realtor Experience:

• Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable.
• Provide information and marketing material to leads, along with other important selling points of each community.
• Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities.
• Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting.
• Maintain relationships with realtor partners through monthly follow up.

Leveraging Technical Platforms:

• Utilize multiple lead management software systems daily including:
• Call Tracking Metrics Phone Routing System
• Lasso OSS specific CRM
• Podium Texting Platform
• BombBomb Video Messaging Platform
• Microsoft Dynamics/D365 Company CRM
• Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details.

Reporting Metrics:

• Track and report relevant lead activity as it relates to appointments, sales and closings.
• Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing.

Scope:

• Decision Impact: Individual
• Department Responsibility: None
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No

Required Education:

• Minimum High School Diploma or equivalent.
• Minimum Bachelors Degree in Marketing, Business or related field preferred.
• Real Estate License as required by local/state requirements.

Required Experience:

• Related Functional Experience: Minimum 2 years professional experience in a Sales or Marketing role.
• Proven email and phone communication skills.
• Sales contact / lead management database experience.
• Experience in new home construction industry is a plus.

Preferred Attributes:

• Strong organizational and planning skills.
• Maintain focus while working in an unstructured environment with nominal supervision.
• Ability to multi-task and pivot as needed.
• Effective time management skills.
• Must be able to learn and follow a proven sales process.
• Ability to work cross functionally across departments to provide answers to customer inquiries.

Pay Information:

$20.00 - $23.00 Hourly + commission. Anticipate pay range of $100,000 - $120,000 per year, including base pay and commission as an Online Sales Specialist.

In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service).

Employees are eligible to participate in the Company's 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

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Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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