Maintenance Mechanic

Job Summary

Understands and responds to internal customers needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Meets expected service delivery times as defined by department's service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and customers.

Responsible for completing regular assigned preventive maintenance jobs. Reviews previous shift log. Picks up daily work requests listing all PMs and other work assignments; completing same. Checks in with Supervisors for special assignments. Reviews work requests at end of shift; make explanatory comments and closes as required. Maintains inventory levels. Coordinates material ordering with office coordinator. Returns incomplete work service requests to office with explanation for incompletion. A security escort is required should these persons perform these functions in a restricted casino area.

Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests.

How You Will Create the Extraordinary

• Will assist tradesman as required to perform duties outside the General Maintenance area, i.e., plumbing, electrical, mechanical, painting, carpentry, etc.
• Must be able to work off ladders, lifts, in engine rooms around noise, in ceilings, basements, tight or close spaces and in all climate conditions,i.e., heat, cold, high or low humidity, etc.
• Must have valid drivers license, (driving record required,) and pass drug screening.
• Acts as a Table Games Device Technical and performs all Preventive Maintenance on Table Games and Poker tables.

What You Will Need

High school diploma or equivalency certificate.

Thorough knowledge of general maintenance is required.

A minimum of 3 years maintenance experience is required.

Is able to working smoke filled environment, and is able to sit and stand for prolonged periods of time.

Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

Job Info

• Job Identification 88513
• Job Category Facilities Management
• Job Schedule Full time
• Locations Harrah's Philadelphia (On-site)