Administrative Assistant Floater

Overview Administrative Assistant - Floater, Outpatient Office. Full-Time; 40 hours per week. Schedule: Monday-Thursday; 7:30am-5:00pm; Friday: 8:00am-12:00pm. Counties served: Bibb, Pickens, and Tuscaloosa. Competencies Thorough understanding of the use of electronic health records and Microsoft Office programs. Maintain office management of the assigned administrative facility. Ability to handle difficult situations appropriately, communicate effectively, meet continual deadlines, and maintain accuracy with interruptions. Strong organizational skills. Ability to work effectively and cooperatively to support a team model. Ability to manage large quantities of documentation efficiently. Understand and protect the confidentiality of consumer information and abide by privacy policies. Professional and effective interaction with clients and staff. Essential Functions / Responsibilities Cordially greet clients and check them in via the computer system; update client demographic information and obtain signature. Inform appropriate staff of waiting clients. Obtain and enter intake information for new clients in the computer system. Acquire all financial information, including insurance information and proof of income, for new clients and scan documents into the system. Verify Medicaid for all new clients and complete the client’s financial eligibility setup in the system. Monitor client cancellations and no-shows; provide information to staff or enter no-show notes; send letters to follow up no-shows and for rescheduled appointments. Schedule follow-up appointments with clients. Make reminder phone calls to clients with upcoming clinic appointments. Schedule interpreters or translators as needed. Perform front desk duties in an organized, efficient, and timely manner, including answering phones, reception of clients, and scheduling details. Perform mail distribution duties as assigned. Take payments and maintain accurate receipts for cash payments; deliver money to Accounts Receivable or make bank deposits with corresponding receipts. Each month, perform administrative reviews on charts opened six months previously and closed-case reviews for charts closed in the preceding month as assigned. Coordinate with the county jail to schedule appointments for court-ordered clients as necessary. Request records or lab results from other agencies as necessary. Coordinate Indigent Drug Program and Patient Assistance Programs with eligible clients, including providing applications and routing them to the drug company, following up, reordering, and picking up medications as necessary. Enter initial Substance Abuse client information into ASAIS system to obtain ASAIS ID as needed. Obtain vital signs during doctor visits and enter into the computer system as necessary. In Bibb and Pickens Counties, perform fire drills and other emergency drills as required. Ensure the security of medical records. Receive and manage distribution of prescriptions and lab orders for telemedicine as necessary. Ensure safety, fire prevention and other procedures are followed by clients at all times. Adhere to IRBH policies and procedures and Department of Mental Health policies and standards. Support Organizational Code of Conduct, Standards Compliance, HIPAA, and Security Programs by ensuring tasks are performed legally and ethically, reporting non-compliance, and maintaining training requirements. Maintain client and organization information confidentiality; discuss information within the facility on a need-to-know basis; sign confidentiality statements annually; refer media and inquiries to the Executive Director. Adhere to attendance and punctuality policies; manage time to arrive on time and observe meal/break times; request annual leave and report sick leave per policy. Comply with safety and health standards; maintain required TB tests, CPR/First Aid, CPI training, and report infections and injuries per policy. Identify opportunities to improve the quality of services provided by the department and organization. Practice efficient time management. Commit to 40 hours per week; additional hours may be required to meet job responsibilities and deadlines. Perform other duties as assigned by the supervisor or Executive Director. Minimum Qualifications, Knowledge, Skills, Experience Required High school diploma or equivalent required; Bachelor's Degree preferred. Pleasant interpersonal skills. Thorough knowledge of electronic health records and word processing programs. Ability to prioritize and manage a variety of office functions. Current Alabama driver’s license and good driving record as defined by Indian Rivers' policy. Ability to read, write, speak, and comprehend English. Working Conditions, HIPAA, Other Guidelines Job Specifications: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities, who are otherwise qualified, to perform essential functions. HIPAA: Knowledgeable of and abide by HIPAA regulations regarding protected health information as defined by HIPAA and IRBH. Access PHI as needed for approved uses and disclosures. Working Conditions: General office environment; may require long hours. Able to use office equipment; some risk involved in handling aggressive/out-of-control individuals. Must possess a valid Alabama driver’s license. Physical Requirements: Onsite presence required. Normal or corrected hearing and vision. Able to perform duties with or without reasonable accommodation. Full-Time Employee Benefits BlueCross Blue Shield Medical Insurance Employees Retirement System of Alabama Prescription Drug Coverage Mileage Reimbursement Paid Time Off Voluntary Dental, Vision, and Life Insurance Equal Opportunity Employer Indian Rivers is an Equal Opportunity Employer. This Employer participates in E-Verify. #J-18808-Ljbffr