Customer Service Representatives - Call Center Experience

Job Description

Job Description

Customer Service Representative – Call Center Experience

Westbrook Area | $25/hour | Monday–Friday, 8:00 AM–4:30 PM | Contract to Potential Hire

We’re looking for an experienced Customer Service Representative to join a busy customer service department where taking care of the customer is the priority. This is a high-volume call center environment where employees work together to resolve concerns, coordinate service, and make sure customers receive the help they need.

The right person will enjoy a fast-paced environment, stay calm and professional when things get busy, and genuinely enjoy helping people. Being a strong team player is essential to success in this role.

What You’ll Do

• Work directly with customers to answer questions and resolve concerns
• Handle a high volume of customer calls while maintaining a professional, helpful approach
• Schedule and coordinate service calls
• Review customer billing and account history as needed
• Work closely with field service technicians to coordinate customer needs and on-site service
• Research customer issues and determine the appropriate next steps
• Document customer interactions and account information accurately
• Communicate and collaborate with team members throughout the day
• Help ensure customers receive timely, responsive service

What We’re Looking For

• Previous customer service experience in an office, call center, or similar environment
• Comfortable working in a high-volume, fast-paced call center
• Strong communication and problem-solving skills
• Professional and patient when handling customer concerns
• Able to stay organized and focused when multiple priorities come up at once
• Comfortable working closely with a team and communicating throughout the day
• Strong computer and data-entry skills
• Dependable, positive, and willing to jump in and help the team when needed

Schedule & Opportunity

• Monday–Friday, 8:00 AM–4:30 PM
• $25/hour
• Benefits: We offer benefits to employees on qualifying long-term assignments: Health, Dental, Vision insurance, Paid Time Off, MyCTSavings Retirement Savings Plan, AAA Membership.   Additional benefits and eligibility may vary by assignment.
• Full-time contract position with potential for permanent hire
  Westbrook area – on-site during training, with potential for hybrid work after training is successfully completed

If you’re someone who likes a busy day, enjoys helping customers, works well with a team, and can keep your cool when the phones are busy, we’d like to hear from you.

Apply today through A.R. Mazzotta Employment Specialists. Online applications take less than 5 minutes.

A.R. Mazzotta is an equal opportunity employer.  It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.