Patient Services Advocate (PSA) - PRN- Apopka

Improving how people experience healthcare Position Summary We are hiring a Patient Services Advocate to help us create the ultimate patient experience upon entrance to a CareSpot clinic, providing exemplary customer service from check‑in to check‑out. Responsibilities Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions. Guiding patients in registration processes, including verification of insurance and payment collection. Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible. Assisting with patient feedback collection. Accurately recording charges and payments to support patient billing, and preparing the daily deposit and reconciliation log. Qualifications High school diploma or equivalent. Excellent organizational and interpersonal communication skills. Ability to remain calm and supportive toward patients in busy or stressful situations. Preferred: Two years’ experience in a medical front office or customer‑service setting. Bonus: Medical/insurance billing knowledge. Minimum two years’ experience in customer service and medical front office setting (preferred). BLS certification. Ability to pass a Level II background screening and clearance through AHCA. Benefits Competitive pay with monthly incentive plan. Generous paid time off (PTO) that starts accruing on your first day with us (Full‑Time/Part‑Time only). Medical, dental, vision, and other wellness benefits (Full‑Time only). 401(k) with company match (Full‑Time only). #J-18808-Ljbffr CareSpot Urgent Care