Zendesk Operations Manager & Customer Service Lead
Stock Executive Search
Stock Executive Search is seeking an experienced Customer Service Manager to lead our customer service department in New York. This hands-on role involves managing a team of 8 representatives and improving Zendesk operations to ensure customer issues are efficiently resolved. The ideal candidate will have 3+ years of experience in customer service, strong leadership skills, and a hands-on understanding of Zendesk workflows and automations. This full-time position offers an opportunity to develop the customer service department into a more structured and efficient operation. #J-18808-Ljbffr
$230k - $270k
...Notinos (our employees) are customer zero in bringing this... ...record to making and managing AI agents to... ...The CX Strategy & Ops Lead is responsible for designing... ...Identify and implement operating frameworks to... ...stack for CX (including Zendesk, Gainsight, Decagon, etc...ZendeskLocal area$80k - $90k
...seeking a dedicated, US-based Manager of Customer Service to own end-to-end customer... ...to the Senior Ecommerce Operations Manager, this role is the single... ...the Customer Service Team Leads and, through them, the full... ...on a comparable platform (Zendesk, Kustomer, etc.) with a...ZendeskFull timeSeasonal workWork at officeRemote workMonday to FridayMonday to Thursday- ...Pearl Talent is seeking a Customer Success Manager to serve as the primary point of contact and trusted advisor for clients in the United States... ...will have 1-2+ years of relevant experience and expertise in CRM tools like Zendesk and Salesforce. #J-18808-Ljbffr...ZendeskRemote work
- ...in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus on optimizing operations and driving customer satisfaction through... ...with customer support platforms like Zendesk is required. #J-18808-Ljbffr...Zendesk
$130k - $150k
...Vida-Health is looking for a Senior Manager, Clinical Operations & AI Strategy to advocate for Clinical... ...and experience with AI automation in Zendesk, ensuring that tooling and processes... ...and work cross-functionally to enhance service delivery. With a salary range of $130...Zendesk- ...Job Type: Full-Time Department: Customer Service Reports To: Senior Management / Operations Leadership About the Role We are... ...experienced Customer Service Manager / Zendesk Operations Manager to manage our... ...customer service department and lead a team of 8 customer service...ZendeskFull time
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of... ...small support team, improving workflows in Zendesk, and ensuring customer satisfaction. Competitive...ZendeskFlexible hours
$184k - $276k
...AI products in the world, and User Operations is central to how customers experience it. We are looking for a Senior Manager, User Operations to lead and own the performance of the NAMER... ...and ground-level detail. Fluency with Zendesk and other operational tooling...Zendesk$120k - $150k
A tech-driven company based in New York is seeking a CX Operations Manager to enhance customer support processes. The ideal candidate will manage Zendesk workflows, implement AI tools, and collaborate with leadership. Applicants must have at least 3 years of Zendesk experience...Zendesk- ...Director of Partner & Customer Operations Role Summary The... ...Customer Operations will lead the Customer Success... ...while owning day-to-day management of key external... ...supporting telehealth services and wellness product... ...and CRM tools (e.g., Zendesk, Salesforce, Customer...ZendeskContract work
- ...over 5 years in the field. The chosen candidate will manage technical projects, liaise with IT, and lead initiatives to enhance consumer experiences.... ...proficiency in platforms like Emplifi, Salesforce, or Zendesk. Strong analytical skills are a must for success in...Zendesk
$90k - $110k
...Role Overview The AI Operations Lead will own the day-to-day operational... ...the AI Center of Excellence, managing the support queue,... ...seeking access to AI tools and services. What You Will Do Manage the... ...systems (e.g., ServiceNow, Jira, Zendesk) Experience supporting event...Zendesk- ...We are actively looking for a full-time Operations Manager. Please note that this is a full-time,... ...Zealthy provider and coordinator portal, ZenDesk, and other external platforms. Serve... ...and refine strategic initiatives. Lead ad-hoc projects and initiatives, bringing...ZendeskFull timeRemote workMonday to FridayFlexible hours
$120k - $150k
...Office 3+ Days/Week) Reports to: Chief Operating Officer Company Mission Photon gives patients... ...4+ years of experience in customer or patient operations, support, or experience... ...Familiarity with modern support tooling (Zendesk, Intercom, HubSpot, etc.) Experience collaborating...ZendeskWork at office3 days per week$110k
Fujifilm is seeking a Senior Manager of Global Customer Service to lead the customer service strategy for Digital Commerce. You will define the global... ...tiered support models and CS platforms like Intercom and Zendesk. This strategic role offers a competitive salary of $1...ZendeskRemote work$60k - $68k
...oriented Senior Fraud Operations Specialist to join our... ...senior role, you will lead complex fraud investigations... ...protect Aircall's services and customers. Reporting to our Fraud Operations Manager, you will also be a... ...management platforms (e.g. Zendesk), and industry best...Zendesk- ...Role: We are seeking a Clinical Operations Associate to support Zealthy’... ...network of ~150 coordinators Manage performance and... ...well as external systems like ZenDesk Design, document, and implement... ...support high-priority initiatives Lead ad-hoc projects from planning...ZendeskFull timeFor contractorsMonday to FridayFlexible hours
$150k - $175k
...and resolves complex operational issues across the organization... ...the operating model, lead a team of Client... ...how we work. As Senior Manager, Client Support you... ...support, operations, or service delivery, with at least... ...(Jira, Salesforce, Zendesk, or similar) — and enough...ZendeskFull timeContract workWork at officeLocal areaImmediate startRemote workFlexible hours3 days per week- ...enhance consumer care and maximize operational effectiveness. You will work... ...into technical requirements, manage SaaS vendors and IT partners,... ...with Emplifi, Salesforce, or Zendesk for case management and... ...Pharma industries. Ability to lead technology deployments by effectively...ZendeskWorldwide
$60k - $65k
...Nasdaq: GLBE) is the world’s leading platform to enable and accelerate... ..., training merchants’ operatives for merchant hub, hybrid, and... ...answering CS queries through Zendesk, you will also work on all carrier... ...organization and time‑management. Proven ability to manage multiple...ZendeskFull timeWorldwide$110k - $130k
...is seeking a Director of Customer Operations to lead and scale our Customer Support... ...Team Leadership & Management Lead, coach, and develop the... ...relationships with vendor service providers Develop planning... ...support platforms (e.g., Zendesk, Intercom, Salesforce Service...ZendeskCasual workRemote workFlexible hours$120k - $150k
...mission. About the role We're hiring a CX Operations Manager to design, optimize, and scale the systems and processes that power our customer support experience. You'll act as the... ...flow from intake to resolution. As our Zendesk administrator and CX tooling expert, you...ZendeskWork at officeLocal areaRelocation- ...quality waste and recycling services for businesses at... ...costs—saving our customers an average of 20%. Leveraging... ...datasets, an advanced operating system, and a... ...with billing disputes, Zendesk tickets that need an actual... ...that's yours. You'll manage our customer-facing billing...ZendeskFlexible hours
$75k - $85k
...offering exposure to AI operations, innovation management, workforce... ...access provisioning, and service queues for AI tools... ...coordination, IT support, customer success, project... ...(ServiceNow, Jira, Zendesk, or similar). Background... .... Is comfortable leading in ambiguity and...ZendeskRelocation package$180k
...Senior Manager, Go to Market Operations Order.co New York, New York, United States About... ...spend across hundreds of customers like WeWork, SoulCycle,... ...in funding from industry-leading investors like MIT, Stage... ...technology ecosystem (Gong, Zendesk, Claude, Zoominfo, Clay, etc...ZendeskWork at officeFlexible hours$200k - $240k
...infrastructure to govern, scale, and customize AI across their entire business -... ...Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded... ...: Glean is seeking a Senior Manager, Revenue Operations to lead high-impact operational and analytical...ZendeskWork at officeHome officeFlexible hours- ...Director of Support Operations to lead the evolution of our... ...automation, and self-service tools to absorb 2x-3x... ...bottlenecks. Move beyond management of ticket queues to... ...leadership escalation for customers, effectively manage... ...platforms (eg. Zendesk). Experience with customer...ZendeskRemote workFlexible hours
$28.2k - $71.4k
...businesses recruit, pay, and manage international teams. We’re hiring... ...Specialist in our Onboarding Operations team to enhance the employee... ...with Notion, Slack, Zendesk, Google Workspace (or similar... ...efficiency. Key Responsibilities Lead the Onboarding Journey : Manage...ZendeskFull timeContract workLocal areaRemote workWorldwideFlexible hours$62.2k - $103.6k
...M&T Bank Corporation is seeking a CAM Manager I in Getzville, NY. This hybrid position involves directing daily activities... ...will have experience in a call center or banking operations, with strong customer service skills and the ability to resolve disputes effectively....$32 - $41 per hour
...to deliver exceptional service to seller and buyer... ...constantly improve the customer experience to join our... ...Escalations and Product Operations Team. The successful... ...will be responsible for managing executive escalations,... ..., open bugs using Zendesk ticket data and ensure...ZendeskHourly payMinimum wageWork experience placementFlexible hours
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