E-Commerce Operations Specialist

About Global‑e Global‑e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct‑to‑consumer cross‑border e‑commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. Role Overview This role is primarily to oversee and monitor the movement of parcels from the merchant through the hub and successfully to the carrier. It involves actively visiting and working within a 3PL environment, training merchants’ operatives for merchant hub, hybrid, and Global‑e hub solutions. Liaising with the Tech Team to solve issues and answering CS queries through Zendesk, you will also work on all carrier exception reporting. You will need to work well in a team but also be confident in working alone and making decisions. Responsibilities Oversee and monitor movement of parcels from merchant through hub to carrier. Visit merchants and train their operatives for merchant hub, hybrid, and Global‑e hub solutions. Work within a 3PL environment, visiting partners regularly. Collaborate with the Tech Team to solve issues and address CS queries via Zendesk. Handle all carrier exception reporting. Work effectively both independently and as part of a team, making confident decisions. Qualifications Bachelor’s Degree preferred. 0‑2 years’ experience. Strong business and financial acumen. Strong analytical skills. Ability to work effectively as part of a team and independently. Problem‑solving abilities. Creative and able to adapt quickly to change. Strong written and verbal communication skills. Excellent organization and time‑management. Proven ability to manage multiple accounts simultaneously. Track record of exceeding expectations. Demonstrated ability to communicate, present and influence credibly at all levels, including executive and C‑level. Job Details Seniority level: Not Applicable Employment type: Full‑time Job function: Management and Manufacturing Industries: Technology, Information and Internet Salary $60,000-$65,000 EEO Statement Global‑e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our People Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family. Location New York, NY #J-18808-Ljbffr