Account Manager (Industrial Products)

Account Manager (Industrial Products)

Location: Charlotte (Steele Creek area) Pay: $78K - $82K, paid healthcare, 4 wks PTO + bonus Position Type: Full-time permanent position; onsite required

Our team at The Recruiting Pros is conducting a search for an Account Manager (Inside Sales Support) on behalf of a growing global manufacturer and distributor of industrial hardware, fasteners, and related products. This role is responsible for managing and developing relationships with an assigned portfolio of customers, serving as the primary point of contact for quoting, order management, inventory coordination, and overall account performance. The Account Manager partners closely with internal teams to ensure customer requirements, delivery schedules, and service expectations are consistently met while supporting revenue growth and long-term customer satisfaction. This newly created position reflects continued company growth and offers the opportunity to join an organization that values employee contributions and is committed to delivering high-quality solutions to its customers. This is a full-time, permanent position requiring 100% onsite work at the company's location. Routine responsibilities will require you to:

• Manage assigned customer accounts end-to-end, building strong relationships while serving as the primary point of contact for customers, vendors, and internal teams.
• Oversee the full sales support and order lifecycle including account setup, quoting, purchase orders, order processing, billing, delivery schedules, and customer program management.
• Maintain deep understanding of customer needs, market trends, and seasonality to identify growth opportunities, introduce new products, and expand revenue within existing accounts.
• Monitor customer forecasts, production schedules, and material requirements to ensure alignment between customer demand, inventory levels, and delivery commitments.
• Collaborate cross-functionally with Purchasing, Planning, Operations, Accounting, and Customer Service teams to ensure accurate communication, timely fulfillment, and high service quality.
• Analyze and manage EDI/non-EDI orders, verify order accuracy and availability, and proactively resolve discrepancies, service issues, or customer concerns.
• Optimize inventory performance by monitoring forecasts, managing inventory levels, identifying variances, and supporting continuous improvement initiatives.
• Maintain target margin performance while preparing quotes, supporting new part opportunities, and driving upsell and cross-sell initiatives.
• Analyze customer, operational, and market data to identify trends, improve processes, and support ongoing business and customer performance improvements.

Required education and experience: Bachelor's degree in Business Administration/Management, Marketing, Supply Chain Management or related Industrial field strongly preferred 3-5 years experience in Sales or Account Management in industrial/hardware/component distribution Experience working with a CRM/Sales Management tool is important; experience using Prophet-21 considered a plus Proficient in Microsoft Office Suite; experience using MS D365 strongly preferred 3-5 years of order and inventory management 3-5 years of delivering superior customer service satisfaction Ability to communicate effectively with a broad range of people Professional, personable, self-motivated, resourceful, reliable Ability to work independently and as part of a team Attention to detail and accuracy Proactive approach to identifying and resolving issues and adapting to changing priorities and demands

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, disability or any other protected category as specified by applicable law or regulation.