Manager, End User Services

Job Description Insight Global is seeking a Manager, End User Services to support a Houston based midstream client on a full-time, permanent basis. This position is based onsite in Houston four/five days per week in office. You will oversee service desk, deskside, endpoint and AV. You will work as a strategic end-user services leader with a large focus on vendor management and ITIL best practices. You will oversee a team of 4 full time employees, two contractors and an outsourced global service desk. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. Skills and Requirements 8+ years of experience managing, planning and provisioning end-user services Experienced running a enterprise service desk Strategic thinking in KPIs and metrics for service desk, vendor performance, improving user experience, and optimizing cost Strong vendor management skills ITIL/ITSM best practices - ITIL or ITSM certifications #J-18808-Ljbffr Insight Global