Veterinary Receptionist

Veterinary Receptionist

Be the Calm Voice During Life's Most Critical Moments at Emergency Veterinary Clinic of Niceville. We are seeking an experienced, compassionate Veterinary Receptionist to join our growing Emergency and Critical Care Hospital on Florida's beautiful Emerald Coast. As the only 24/7 emergency veterinary hospital serving Niceville and the surrounding Emerald Coast communities, our team is trusted to provide exceptional emergency care when pets and their families need us most. Our reception team is much more than a front desk. They are the first smile clients see, the reassuring voice on the phone during emergencies, and an essential part of keeping our hospital running efficiently. If you thrive in a fast-paced veterinary environment, enjoy helping people during stressful situations, and take pride in delivering exceptional customer service, we'd love to meet you.

Why Join Emergency Veterinary Clinic of Niceville?

This is an opportunity to become part of a collaborative hospital where Client Service Representatives are respected members of the medical team. You'll work alongside experienced emergency veterinarians, credentialed veterinary technicians, assistants, and hospital leadership in a supportive environment that values teamwork, communication, and compassion. Our recently remodeled hospital features advanced emergency and critical care medicine, digital radiology, ultrasound, endoscopy, full in-house reference laboratory, high technician-to-doctor staffing ratios, and a collaborative team culture focused on exceptional patient care. Every shift brings new experiences, meaningful work, and opportunities to positively impact pets and the families who love them.

Some of the Responsibilities You Will Own in This Role:

As a Veterinary Receptionist, you'll help create an exceptional client experience while supporting hospital efficiency and patient flow.

Client Care and Customer Service

• Welcome clients and patients with warmth, empathy, and professionalism
• Answer multi-line phones while appropriately prioritizing urgent and emergency calls
• Schedule appointments and coordinate emergency walk-in arrivals
• Accurately obtain patient histories, client information, and medical records
• Communicate treatment updates and next steps with compassion and professionalism

Hospital Operations

• Coordinate patient flow between the reception and medical teams
• Process invoices, estimates, payments, and financial transactions accurately
• Support prescription refill requests and food or medication pickups
• Maintain complete and accurate electronic medical records
• Help ensure smooth daily workflow throughout the hospital

Team Collaboration

• Work closely with veterinarians, veterinary technicians, assistants, and leadership
• Maintain a welcoming, clean, and organized reception area
• Support fellow team members during busy emergency periods
• Adapt to changing caseloads while maintaining a positive, solution-oriented attitude

What We're Looking For

This position is ideal for someone who enjoys building relationships while remaining calm and organized in a fast-moving emergency hospital.

Qualified candidates will have:

• Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, or Veterinary Customer Service Professional
• Experience working in a Veterinary Hospital, Emergency Hospital, Specialty Hospital, Urgent Care, or Human Healthcare setting preferred
• Excellent communication and conflict-resolution skills
• Strong multitasking and organizational abilities
• Confidence using computer software and electronic medical records
• Ability to prioritize multiple responsibilities without sacrificing accuracy
• A positive, team-first attitude and genuine passion for client service

Schedule

We are currently hiring Full-Time Veterinary Receptionists. Scheduling may include a combination of:

• Day Shifts
• Evening Shifts
• Overnight Shifts
• Weekends and Holidays on a rotating basis to support our 24-hour emergency hospital

Shift differential opportunities are available for eligible overnight and weekend hours. Physical and Work Environment Requirements

• Standing and walking for extended periods throughout the shift
• Frequently moving between reception, treatment, and client areas
• Lifting or assisting with pets weighing up to 50 pounds with assistance when appropriate
• Working around animals of varying sizes, temperaments, and medical conditions
• Exposure to animal hair, dander, odors, cleaning chemicals, noise, and occasional bodily fluids
• Remaining calm, compassionate, and professional during emotionally difficult situations involving sick or injured pets

Why Join Emergency Veterinary Clinic of Niceville?

As part of Innovetive Petcare, our full-time team members receive a comprehensive benefits package designed to support both professional growth and personal well-being:

Compensation Competitive hourly compensation: $18.00-$22.00 per hour, based on experience and qualifications.

Full-Time Benefits As part of the Innovetive Petcare family, you'll have access to an outstanding benefits package designed to support your career and overall well-being.

Health and Wellness

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Life Insurance
• Employee Assistance Program
• Calm Health mental wellness resources

Financial Benefits

• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Flexible Spending Account options

Professional Development

• Continuing Education support
• Paid Continuing Education opportunities
• Career advancement within Innovetive Petcare
• Leadership development opportunities
• Ongoing training and mentorship

Additional Perks

• Employee Pet Care Discounts
• Rocket Lawyer legal assistance program
• Supportive, collaborative hospital culture
• Opportunities to grow into leadership or other hospital support roles

About Emergency Veterinary Clinic of Niceville

Emergency Veterinary Clinic of Niceville is a growing emergency veterinary care facility providing exceptional veterinary care in the Northwest Florida Panhandle. Our sister practice in Destin grew so much, we opened our flagship location in Niceville in 1995. We were created by area veterinarians to fill the after-hour and critical care needs of their patients, and we continue to serve that capacity for the entire region with two locations. Our full-service emergency and critical care practice is located on the Emerald Coast of Northwest Florida with its sugar sand beaches and multi-cultural lifestyle. We see a large and diverse caseload and set high standards for emergency and critical care medicine. Our practice is well equipped with digital radiography, ultrasound, endoscopy, doppler, and a surgical suite. We house a full-service Veterinary Reference Laboratory that provides STAT laboratory testing for our patients. We provide hematology, chemistry, endocrinology, coagulation, blood gas, lactate, urinalysis, and additional routine tests. We have a highly trained and experienced support staff with a high staff-to-doctor ratio to allow for excellence in the care of our emergency and critically ill patients. We take every step to give pets the best possible care and the first step is our wonderful staff.

Equal Opportunity Employer Policy Emergency Veterinary Clinic of Niceville is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. Apply Now