Automotive Repair Service Writer / Service Advisor

Inside Car Guys

Thousand Oaks, CA

Job Description

Benefits:

Competitive salary
Flexible schedule
Opportunity for advancement

Benefits/Perks

Competitive Compensation
Great Work Environment
Career Advancement Opportunities

Company/Position Overview
We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Auto Repair Service Writer / Service Advisor to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment.

Responsibilities

Deliver superior customer service as the first point of contact for service customers
Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs
Provide exceptional customer service that delivers repeat business
Accurately document customer concerns and vehicle symptoms
Create, manage, and update repair orders
Communicate vehicle diagnostics and repair needs clearly to technicians
Explain recommended repairs and maintenance services to customers
Upsell necessary and recommended repairs and preventative maintenance ethically
Provide timely status updates throughout the repair process
Coordinate with technicians, vendors, and customers to ensure smooth workflow
Schedule, confirm, and follow up on service appointments
Maintain a professional appearance, positive attitude, and high energy level
Multitask efficiently in a fast-paced automotive repair environment

Qualifications

Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician
Strong automotive repair knowledge and technical understanding
Excellent communication, sales, and customer service skills
Proven service sales ability
Proven ability to maintain 5-star customer satisfaction ratings
Experience working with repair shop management software
Comfortable using computers, texting, and digital communication tools
Ability to work effectively in a team-oriented, process-driven environment
Familiarity with diagnostic and testing equipment
High school diploma or equivalent
Energetic, positive team player, and reliable

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Vacancy posted 3 days ago

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