Administrative Program Coordinator

Job Description

Job Description

The Administrative Program Coordinator serves as a vital link between the Organization and participating partners within the Program, integrating the responsibilities of the Program Coordinator and assisting the Program Specialist. This role provides exceptional customer service to prospective and current agencies, overseeing their evaluation, enrollment, and orientation while ensuring compliance with Program standards. 
They maintain accurate Program records, assist with audits, and report to the department Manager and higher-level directors, ensuring adherence to the program's policies and procedures. This multifaceted role is critical in enhancing the effectiveness of the Program, ensuring that the community's needs are met efficiently and effectively.
 
Essential Duties and Responsibilities:

• Track, maintain, and update accurate records for Program Partnering sites, including agreements and corresponding files.
• Review Program sign-in sheets for auditing purposes.
• Review and update Program reports according to established procedures.
• Maintain Civil Rights training for all Partnering sites, including tracking training certificates and checklists.
• Assist in the preparation of program reports and the generation of various reports as needed.
• Attend departmental activities, such as new agency orientations and assist with special projects and events.
• Perform database maintenance, data entry, and other administrative functions as required while working effectively with staff at all levels of the organization.
• Complete any other duties assigned by the supervisor, manager, and director.
• Follow up with noncompliant agencies. 
• Assist with sending quarterly  valuation reports in a timely manner.
• Assist sending updates as needed. 
• Generate various reports as needed.
• Attend internal and external meetings as needed.

Qualifications:

 

• Minimum of 2 years of experience in customer service or a related field.
• Associate’s degree and/or vocational training is desirable.
• Bilingual in English/Spanish is highly preferred.
• Proficient in computer applications, with strong skills in Microsoft Office (particularly Excel) and Google Suite (particularly Google Sheets).
• Ability to work effectively as part of a team and independently, demonstrating a service-first ethic and adaptability to various situations.
• Excellent interpersonal, written, and oral communication skills, with the capability to compose and edit business correspondence that accurately conveys information.
• Strong attention to detail and organizational skills, with the ability to efficiently manage and prioritize multiple projects.
• Demonstrated ability to develop and maintain positive working relationships while tactfully handling interactions with internal and external stakeholders.
• Professional demeanor with strong presentation and relationship-building skills.
• Flexible, highly adaptable, and attentive to detail, demonstrating a willingness to adjust to varying needs and responsibilities.
• Passion for the organizations mission and commitment to the values of the organization:

inclusion, diversity, equity, accessibility, respect, stewardship & accountability, collaboration, urgency, service, integrity, and diversity.