Digital Support Representative

Digital Support Representative

Administrative

Colorado Springs, CO 80921 $20/hour Contract Job ID: AJ649933820

Job Description

Job Store Staffing is currently seeking a Digital Support Representative for our client. Location: North Colorado Springs, 80921 Shift: 40 hour work weeks between Monday - Saturday 7 am to 6 pm with OT and Saturdays as needed Starting Pay: $18-20/hour plus a $1 language differential (bilingual Spanish/English) This individual must have sufficient background knowledge in both the financial and digital/electronic industries to be able to deliver exceptional service to members and internal staff. Responsibilities: Troubleshoot issues, then accurately document defects for the development team's prompt resolution (capture steps, provide quantifiable impact) Monitor and report issues, progress, and resolutions to staff and membership Translate technical concepts into clear instructions to establish full understanding and confidence in digital products for members or staff with inquiries Sales support by increasing electronic channel usage and service initiatives referrals for both membership and staff Testing user acceptance prior to product launches, and monitor the new features, enhancements, and eliminations Direct support of members and employees' service issues Gather and communicate member/staff feedback on feature enhancements and help improve staff and member engagement with digital channels Support projects within the organization's strategic plan: maintain relevant and efficient digital product and service offerings Qualifications: High School Diploma or equivalent Required 1+ years of experience in customer service or financial service, or related degree program Required - 1+ years experience in electronic product support or related degree program Broad command and understanding of financial industry Functional knowledge of compliance, fraud intervention, and internal controls regarding electronic banking Strong knowledge of digital channels Excellent organizational skills Mastery of verbal and written communication skills Skilled in conflict resolution/management to professionally de-escalate member concerns (Preferred) proficiency with Symitar, Bill Pay Administration, Online Banking, and Online Banking Administration, CRM

Meet Your Recruiter

Amanda Jensen

Recruiting Manager- Colorado Springs

This is Amanda, the Recruiting Manager for the Colorado Springs branch. She has a need - a need for speed. She specializes in fast placements and going fast on her motorcycle (legally, of course). Since 2019, Amanda has used her multiple HR and Staffing certificates to become an established partner to local companies and job seekers alike. When she's not working or riding her motorcycle, Amanda enjoys spending time with her three rescue dogs and exploring the great outdoors with her family.

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About Job Store Staffing

Job Store Staffing is dedicated to the belief that successful job placement goes beyond mere skills matching. We strive to align your experience and aspirations with rewarding opportunities. Specializing in contract-to-hire and direct hire positions, we cover a range of fields including Administrative, Accounting, Engineering, Manufacturing & Operations, and Skilled Trades. Our team of recruiters meticulously assess your background to pair qualified candidates with roles that foster growth and success. Whether you are seeking your next career move or contemplating a transition, we are committed to guiding you.

Empowering Connections and Opportunities since 1974.