Customer Experience Administrator

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.Sasser family of companies includes subsidiaries Chicago Freight Car Leasing, CF Rail Services, Moventum Fleet Management, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit role supports our Moventum Fleet Management team.Built on more than 70 years of experience, Moventum Fleet Management delivers customized fleet leasing and management solutions backed by deep industry expertise, innovative technology, financial strategy, and highly personalized customer service. Our long-standing client relationships and full-lifecycle approach allow us to serve organizations across the country as a trusted fleet management partner.As a Customer Experience Administrator, Here's What You'll Do:The Customer Experience Administrator assists the Account Management team with day-to-day interactions with Moventum’s strategic customers, answering questions, resolving issues, and ordering vehicles and Maintenance packets. This includes service via email and phone, as well as monitoring of our driver call center line. Additionally, the Customer Experience Administrator will work closely with our customers, maintaining and servicing small Moventum clients, generally under 25 vehicles in fleet. The Customer Experience Administrator is a development position for the Account Manager role at Moventum.Customer Experience Administrator Responsibilities:Provide Account Management support and assist with daily administrative tasks.Answer customer and driver calls.Involvement in the set-up process, interacting with all functional areas of the Company on behalf of the Account Managers and Sales team.Incoming and outgoing communication with accounts relative to relationship building and problem resolution. Interactions will be at Account Manager’s direction.Work with Sales team to deliver the highest level of customer satisfaction, assist in preparing materials for additional services offered.Assist in generating key reports and/data files.Analyze data and provide overall review of Moventum programs to the clients with sales.Assist with projects related to the management of accounts.Maintain and manage accounts as assigned.Any other duties as assigned by the Customer Experience Supervisor.Note: Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.Customer Experience Administrator Qualifications and ExperienceBachelor’s Degree in Business or related field preferred.1-3 years of experience in an administrative function.1-3 years of experience in the fleet management industry.SkillsAbility to multi-taskWord, Excel and PowerPoint skillsAbility to work independently and with minimal supervision when given projectsAbility to provide sound problem solving, analysis, and critical thinkingExcellent attention to detail and project management experienceExceptional written and verbal communication skills requiredWork collaboratively and efficaciously as a team memberValues should be consistent with the company's values: Accountability, Creativity, Commitment, Passion, & Respect.Desire to provide quality client service and supportHigh level of integrity and regard for confidentialityWork Environment & Physical RequirementsThis job operates in a professional environment and routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, printers, and fax machines.Compensation/BenefitsThe hiring range for this role is: $43,000 - $55,000 USD Annual.This role is classified as non-exempt for purposes of all applicable wage and hour laws, which means that the individual hired will receive overtime pay for more than 40 hours worked in a workweek. This role will be paid on an hourly basis.Sasser is committed to fair and equitable compensation practices. Pay ranges are assigned to a job based on market data according to 3rd party salary benchmarking surveys. Actual base salary is dependent upon factors such as knowledge, skill level, and experience.This role is also eligible for benefits. Sasser employees enjoy a competitive benefits program that:Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSAIncludes a 100% Company-paid disability and life insurance plansIncludes a 401K plan with company match PLUS additional end-of-year fundingProvides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain rolesProvides 10 paid holidays annuallyProvides paid parental leave for new parents, as well as a monetary gift towards a 529 education accountProvides a confidential Employee Assistance ProgramProvides training and tuition reimbursementProvides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Moventum Fleet Management