Virtual Assistant - Fulfillment

Who Are We? Decentralized Masters is at the forefront of DeFi education globally. In just two years, we have grown from a pioneering pair of co-founders to over 150 dedicated professionals. Today, we are recognized as one of the fastest-growing enterprises in the sector, with industry insiders predicting our evolution into a unicorn company by 2030. Operating on a bootstrapped model, we are on track to achieve an impressive $50 million in revenue this year alone. Our Impact While our growth has been remarkable, we take even greater pride in the success of our clients. To date, we have empowered over 4,500 investors to break into the DeFi world. At Decentralized Masters, we don’t just offer education; we cultivate a powerhouse of knowledge combined with an engaging community, innovative technology, and a team of leading DeFi and blockchain experts. Our commitment is to deliver unparalleled resources designed for long-term success in the world of DeFi and Web3, ensuring our members not only safeguard but also enhance their financial future. Our Vision Our goal is to create the largest and most influential DeFi ecosystem the world has ever seen, starting with becoming the gold standard in DeFi education. This vision is ambitious, transformative, and poised to change the landscape of digital finance. Are You Ready? This is more than just a job; it’s an opportunity to shape the future of Web3 technology and education. Are you ready to be part of our vision to redefine what’s possible in DeFi and beyond? Check us out here:Decentralized Masters What will you be doing? Manage emails and communications Handle customer query escalations Assist with refund requests and documentation Draft reports and presentations Maintain clear and consistent communication with customers Perform general administrative duties Support customer onboarding Organize webinars, set up Zoom calls, and assist in chat during live sessions Support project managers with Circle.so content uploads, access management, and member gating Update and maintain Excel dashboards Please submit you resume in ENGLISH Native English speaker (or at least professional level) Must be located in South America Proven experience as a Virtual Assistant or relevant role Customer Service experience is a must Familiarity with Defi or Crypto an added advantage Excellent Experience with word-processing software and spreadsheets (e.g. Google Suite, MS Excel) a must Previous working experience with Circle an added advantage. Knowledge of online calendars and scheduling (e.g. Google Calendar) Excellent phone, email and instant messaging communication skills Excellent time management skills Solid organizational skills High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus Competitive salary package Full time Unlimited PTO Team off-sites Young & dynamic culture with team members across 30+ countries Fully Remote with a very supportive team. You have the ability to work from anywhere in the world! #J-18808-Ljbffr Decentralized Masters