Operations Associate

COMPANY OVERVIEW Ocean City Vacation Homes is a locally family owned vacation rental management company based in Ocean City, Maryland. Managed by brothers Zachary (CEO) and Alex (COO), this company was built on a passion for hospitality and a deep connection to the local community. The company focuses on delivering elevated coastal stays through carefully selected homes, modern amenities, and attentive service. With a growing portfolio of high-quality properties, Ocean City Vacation Homes combines local expertise with a hands‑on approach to property care and guest experience. The team takes pride in maintaining beautiful homes, supporting property owners, and creating memorable vacations for guests year-round. POSITION SUMMARY Ocean City Vacation Homes is seeking an Operations Associate to serve as the essential connection between guests, property owners, and our operations team. In this dynamic role, you’ll work closely with multiple stakeholders to ensure seamless vacation experiences while maintaining strong relationships across all parties. Your ability to coordinate with housekeeping teams, maintenance contractors, property owners, and guests will be critical to success. This position offers the opportunity to be at the heart of our operations, where your collaborative approach and communication skills will directly impact guest satisfaction and property performance in one of Maryland’s premier beach destinations. RESPONSIBILITIES 1. Guest Support Respond to guest inquiries before and during their stay Resolve guest issues (Wi‑Fi problems, maintenance issues, etc.) Handle booking questions, and adjust reservations as needed 2. Scheduling & Coordination Coordinate maintenance or repairs at properties Ensure properties are ready for upcoming guests 3. Property Inspections Check that homes are clean and properly set up Report damages or missing items May require minor housekeeping work to be done 4. Owner Communication Update property owners about bookings, issues, or maintenance Help coordinate improvements or repairs with owners Maintain Communication 5. Listing & Booking Management Manage listings on platforms like Airbnb, Vrbo, or the company’s website Monitor reservations and occupancy 6. Administrative Tasks Track operational reports (cleaning schedules, maintenance logs) Process guest feedback or reviews Help improve operational processes REQUIRED QUALIFICATIONS 2+ years minimum experience in the vacation rental industry Communication skills High school diploma Problem solving Microsoft 365 PREFERRED QUALIFICATIONS Bachelor’s degree 5+ years of experience in the vacation rental industry Be able to type at 50+ WPM Self Starter looking to grow within company COMPENSATION & BENEFITS Annual Salary $50,000 - $70,000 Benefits Paid time off such as PTO, sick days, and vacation days Retirement benefits Health, Dental, and Vision insurance Gym memberships or other discounts Schedule Must be willing to work weekends in the summer. 40-50 hours a week Sample Summer schedule: Monday: 9-5 Tuesday: OFF Wed: OFF Thursday:9-5 Friday 8:30- 5:30 Saturday:8-6:30 Sunday: 8-6:30 Sample Offseason Schedule: Monday: 8:30-5 Tuesday: 8:30-5 Wednesday: 9-5 Thursday: 9-5 Friday 8:30 -4 #J-18808-Ljbffr