Client Service I Representative- Mailroom

divh2About the Role/h2pResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction./ph2Your Impact/h2pMain Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: - Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. - Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). - Researches and routes unidentified and generic mail. - Receives, logs, delivers and tracks messenger items. - Responds to customer requests. - Performs routine upkeep of equipment. - Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: - Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. - Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. - Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. Inventory Services: - Processes and monitors all inventory movement within assigned responsibilities, locations and organizations. - Analyzes ongoing activity of inventory. - Assists in identifying slow moving and obsolete inventory or when inventory levels are low. - Monitors and communicates status of inventory. - Initiates, conducts and reports on Physical Inventories. Warehouse: - Responsible for the accuracy and control of the shipping and dock operations. - Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required. - Retrieves merchandise from stock or freight carrier, frequently with a palette jack. - Verifies incoming shipments corresponding to packing lists. - Completes required receiving documentation in order to maintain accurate department records. - Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage. - Responds to inquiries from internal personnel and customers and provides shipping status information./ph2About You: The Skills Expertise You Bring/h2pPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/ hr - HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises. - May require driving between multiple client locations, may also require a personal vehicle (valid drivers license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties./ph2Company Overview/h2pAbout our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at Description/h2pFull-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days./p/div