Resource Navigation Program Specialist

Schedule and Hours Part‑time 20–27 hours per week; anticipated schedule: Tuesday 8:30 a.m. – 5:00 p.m. (8 hours), Wednesday 8:30 a.m. – 5:00 p.m. (8 hours), Thursday 1:00 p.m. – 5:00 p.m. (4 hours). For the remainder of 2026 this position will run 20‑27 hours per week, with potential additional funding in 2027 based on program success. Responsibilities Supports and assists the Resource Navigation Coordinator in case management, consultation, and crisis management services at the center. When necessary, may make home visits to home‑bound seniors who live within the designated boundaries. Supports the documentation and maintenance of all client files, case notes, and monthly reports; supports clients in an accurate and timely manner; supports the interviewing, coordinating, and referral of participants to appropriate resources that have been identified. Assists by advocating for individual seniors at the system level to remove institutional barriers and minimize inequities. Assists in facilitating support and educational groups that respond to the needs of participants. Performs outreach activities within the center and within the boundaries to connect seniors to the community at the center(s) and/or the larger community in which they live. Provides information, assistance, and referrals to seniors and their family members in accessing needed services. Participates in Senior Center events as a part of the overall staff team. Completes typing, data input, filing, and other clerical and office tasks as assigned. Assists in marketing, publicizing, and recruiting senior citizens to the Resource Navigation Program. Maintains safety standards and requirements. Contributes to the development and maintenance of a cohesive staff and volunteer team, works cooperatively with all staff, and shares in operational responsibilities. Demonstrates an eagerness to learn and enhances skills that promote equity and inclusion. Operates a variety of office machinery including, but not limited to, computers, copiers, and facsimile machine. Communicates effectively and professionally in the English language, both verbally and in writing; writes reports and correspondence as needed. Works effectively with individuals of varying backgrounds and service needs. Regular, reliable, and punctual attendance at the designated worksite to support business operations, team goals, and the public. Works effectively under pressure and with frequent interruptions; is able to prioritize and problem‑solve individually and with other team members. Completes work and projects in a thorough and timely manner, which may include working with budgets. Understands and follows directions from supervisors, posted work rules, and procedures. Works courteously and effectively with staff members, supervisors, other employees, the general public, public officials, and other service providers, both in person, in writing, and over the telephone; assists them with a wide variety of information. Operates a motor vehicle requiring a standard driver’s license. Shows initiative in performing job functions. Attends daytime, evening, and weekend meetings and events as required in the performance of job duties; therefore, an adjusted work schedule may be required on certain days. Performs other duties as necessary and/or assigned. Qualifications College‑level coursework in social work plus two (2) years’ experience in a human‑service field, or a combination of education, training, and successful experience that indicates the applicant would successfully complete the primary functions listed above. Knowledge and experience in state and federal information privacy laws, including, but not limited to, HIPAA, is required. Knowledge of Casebook and/or other data‑management systems is highly desired. A Bachelor’s degree is highly desired. License and Driving Requirements Possess and retain a Washington State driver’s license without impending loss at the time of appointment and throughout employment. Work Conditions The majority of work is conducted indoors in a clean, climate‑controlled setting with a moderate noise level. Some work may be conducted in participants’ homes with variable environments. The incumbent must regularly sit, talk, and hear; frequently work and use hands to finger, feel, and/or handle writing utensils, computers, and office supplies. The employee is frequently required to stand, walk, and reach with hands and arms; occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. The employee must maintain confidentiality of information and may need to use conflict‑management skills when dealing with disgruntled individuals. The employee must maintain professional composure, tact, patience, and courtesy at all times. Reporting Relationships Under the general direction of the Senior Center Manager, the employee works within established policy guidelines with supervision provided by the Resource Navigation Program Coordinator. Unusual problems or special requirements are referred to the Senior Center Manager for resolution. Performance is reviewed through observation of activities and results, periodic discussion, and formal review. Commitment to Diversity, Equity, and Inclusion Team Auburn values diverse perspectives and life experiences and welcomes applicants who will help us consistently demonstrate the values of equity, respect, and partnership. The department encourages people of all backgrounds to apply, including Black, Indigenous, people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. Individuals interested in joining our team must be committed to racial, social, and economic equality for all people in our community. Equal Employment Opportunity The City of Auburn is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EOO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. #J-18808-Ljbffr City of Auburn