Order Entry Clerk

Job Description

Job Description

Description:

Order Entry Clerk

Job Title:

Order Entry Clerk

Division/Department:

Order Entry

FLSA Status: 

Non-Exempt

Reports to:

Order Entry Supervisor

EEOC Code: 

Administrative Support

Last Revision Date:

6/13/24

Employee Status:

Full-Time

SUMMARY

This position is responsible for the accurate and timely entry and processing of Customer Sales Orders and maintaining required order entry documents of the company.

  PRIMARY RESPONSIBILITIES

1. Process and place orders into the ERP system that arrive via: 
2. EDI
3. Fax
4. Phone
5. E-Mail
6. Customer Portals

1. Resolve all issues with pricing and ship dates:

a. Updates and Resolutions within 24 hours

1. Identify items with Stock Out warnings.
2. Prints pick sheets, packing lists and acknowledgements.
3. Audit orders to include:
4. Correct Customer Purchase Order number
5. Payment Terms
6. Shipping Method 
7. Customer Pricing and Allowances
8. Pick List and Order quantities match
9. Resolve and correct discrepancies

1. Work with Libman Sales Reps.
2. Partner with traffic, planning, Small Parcel and other department teams to:
3. Facilitate fast and accurate resolution to, cross-organizational issues
4. Confirm Orders after shipment and assemble invoice packets
5. Enter miscellaneous shipments: Return to Vendor Orders, Scrap Shipments, Supply Chain Transfers, etc.
6. Assist as needed

1. Recommend, implement and support Continuous Improvement within the department and the company to improve quality, productivity, safety, efficiency, and cost reduction.
2. Knowledgeable and support for WMS and SysPro ERP system capabilities and functions as applicable to the Order Entry Department.
3. Monitor the open orders report and send the updated report daily.  
4. Other duties as assigned.

PHYSICAL DEMANDS

Must be able to sit for long periods of time and occasionally lift up to 20 pounds.

ADDITIONAL REQUIREMENTS

• Multi-tasking: Able to handle and perform multiple duties at one time.
• Detail Oriented: Must have good follow through and accuracy
• Strong Communication and Organizational Skills
• Ability to work across multiple departments.
• Ability to meet deadlines while working in a fast-paced environment
• Efficient in Microsoft Office, Excel, E-mail and navigating the Internet. Experience with other management and warehouse management systems a plus

OTHER SKILLS:

• Team Player: Interact effectively with other departments that either impact the Order Department or are impacted by the Order Department both directly and indirectly
• Flexibility: Able to handle an ever-changing fast-paced work environment. Able to shift focus or reprioritize at a moment’s notice
• Proactive: Able to think ahead and make decisions in order to avoid errors, discrepancies and problems
• Excellent Customer Service: Know the importance of providing excellent customer service and go the extra mile to ensure customer satisfaction

SPECIAL REQUIREMENTS

Must pass:

• Pre-employment drug screen and physical
• Background check

Employee Benefits

• 40 hours of non-paid time off starts at time of hire and requires supervisor approval to use.
• PTO accrual starts at time of hire; 1 hour earned for every 40 hours worked. PTO can be used for any reason after 90 days of employment.
• Vacation accrual starts once eligibility time has been met; requires supervisor approval to use. Increase in vacation time earned is based on years of service schedule.
• 10 paid holidays once eligibility time has been met.
• Healthcare, dental, and vision along with other voluntary insurances available to employees who have met their eligibility time and work at minimum 30 hours a week.
• $50k life insurance policy provided to employees who have met their eligibility time and work a minimum of 30 hours a week. Additional coverage available at a discounted rate.
• Employee Assistance Program to all employees and their eligible family members with 24/7 access.
• 401 (k) retirement for employees 21 years and older with ability to contribute 1st of the month following date of hire. Company match up to 50% of a 6% employee contribution after 90 days. Company contributions are discretionary and will be made after our internal approval processes are completed and all requirements have been met.
• Profit Sharing for employees 21 years and older, have met minimum required worked hours as of January 1st or July 1st based on date of hire. This is automatically contributed to annually. Company contributions are discretionary and will be made after our internal approval processes are completed and all requirements have been met.
• Costco membership to employees with at least 1 year of service on or before April 1st.
• Tuition reimbursement/seminars for continued education. Company approval is required and must be related to employee’s current or potential future position with the company,

ONSITE REQUIRED IN ARCOLA 5 day work week

M-F 8am-4:30pm