Client Experience Assistant Legal Project Manager

Client Experience Assistant Legal Project Manager

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Experience Assistant Legal Project Manager to join our team in our Seattle, Portland, San Francisco or Los Angeles offices. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. The Assistant Legal Project Manager provides essential support for client project teams by assisting with matter management, coordinating administrative and operational processes, and serving as a liaison between attorneys, staff, and firm departments. Responsibilities include supporting reporting efforts, helping to maintain technology tools and knowledge management resources, and contributing to the overall efficiency of client service delivery. The role requires attention to detail, strong organizational and communication skills, and the ability to manage multiple tasks in a professional services environment. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

On a typical day:

• The Client Experience (CX) Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and operational support. The Assistant Legal Project Manager will:
• Support attorneys and staff on high-volume matters to ensure deadlines and client service expectations are met.
• Assist with the implementation of processes, technologies, and tools that improve efficiency and service delivery.
• Contribute to the development and upkeep of knowledge management resources, templates, and reference guides.
• Collect and organize data to support reporting on matter activity, staffing, and other client needs.
• Learn and use legal project management tools and other technology platforms to create efficiencies.
• Provide onboarding assistance for new personnel joining client projects.
• The CX Team is responsible for managing numerous requests that affect the firm's legal teams, the client's legal operations team, and corresponding success metrics, requiring deft management of time and resources. The Assistant Legal Project Manager will:
• Coordinate with client teams and develop familiarity with legal concepts and terminology relevant to supported workstreams.
• Assist in defining project scope, deliverables, and timelines in collaboration with program leadership.
• Track matter activity, budgets, and project progress under the guidance of project leads.
• Provide administrative and task management support to ensure accountability across client teams.
• Support the rollout of process improvements and participate in attorney training and coaching sessions.
• Help prepare materials and reports to support performance tracking and client reporting.
• Coordinate updates to client-facing matter management sites and assist with data accuracy.
• The CX Team is tasked with improving the efficiency and financial success of high-volume matters. This necessitates an intimate understanding of law firm economics, available levers for increasing profitability, and tools used to manage finances. The Assistant Legal Project Manager will:
• Develop a basic understanding of law firm economics, billing, and matter types.
• Assist in collecting, organizing, and analyzing financial data for review by program leadership.
• Help track budgets, forecasts, and resource utilization, escalating issues as needed.
• Support the preparation of reports on financial performance and operational trends for attorneys and clients.
• Understanding how and when to communicate with our clients helps build trust and strengthens the relationship. The Assistant Client Experience Project Manager will assist in developing formal and informal lines of communication to ensure the firm has a deep connection with our clients. The Assistant Legal Project Manager will:
• Serve as a point of contact for internal stakeholders and assist with client inquiries under the direction of program leadership.
• Help coordinate communications between attorneys, staff, and client teams.
• Prepare agendas, take notes, and support follow-up for business review and client meetings.
• Assist in the preparation of client-facing reports, presentations, and other deliverables.

Join us if you have:

• GED or High School Diploma or 4+ years' experience in legal services or other professional services industry OR
• Bachelor's Degree and 2+ years' experience in legal services or other professional services industry required; Paralegal certificate preferred
• Familiarity with project management principles and/or process improvement methodologies
• Ability to manage multiple priorities with attention to detail
• Strong organizational, problem-solving skills and ability to pivot quickly and effectively in changing environments, with a focus on how we can provide a solution and not the reasons we cannot
• Strong interpersonal, and communication skills in English and the ability to effectively communicate, both verbal and written, with all levels of a professional services organization.
• Experience working collaboratively in a fast-paced, service-oriented environment.
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint required.
• Familiarity with analytics tools (e.g., Power BI) preferred.
• Willingness to learn new technologies quickly and apply them effectively.
• Availability and willingness to work overtime as needed.

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client's and each lawyer's work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

What's in it For You?

DWT offers competitive compensation in addition to ample benefits including but not limited to:

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution

This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities. Washington State The annualized salary range for this position in Washington is $81,000 to $92,000 ($41.54 to $47.18 hourly). Actual pay will be adjusted based on the candidate's education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available. California The annualized salary range for this position in Los Angeles is $77,000 to $87,000 ($39.49 to $44.62 hourly); and in San Francisco is $91,000 to $103,000 ($46.67 to 52.82 hourly). Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.

Davis Wright Tremaine LLP fosters a culture where all talented individualsincluding those who are traditionally underrepresented in the legal professioncan have, and can see, paths to success. Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement. Learn more about the firm's commitment to DEI here: