Help Desk Analyst

Payrate: $23.00 - $25.00/hr. Office 365, SharePoint, and Virtual Desktop (VDI) experience, Azure VDI experience preferred User/group administration experience Comfortable working an on-call rotation Experience using a ticketing system such as Jira or ServiceNow Experience supporting users remotely over the phone and using remote control tools Ability to provide in person support Experience with Windows and Mac operating systems, troubleshooting issues with both operating systems Experience with SCCM or Microsoft Intune or JAMF management Must have skills for this role: Office 365, SharePoint, and Virtual Desktop (VDI) experience, Azure VDI experience preferred User/group administration experience Comfortable working an on-call rotation Experience using a ticketing system such as Jira or ServiceNow Experience supporting users remotely over the phone and using remote control tools Ability to provide in person support Experience with Windows and Mac operating systems, troubleshooting issues with both operating systems Experience with SCCM or Microsoft Intune or JAMF management Excellent customer service skills Pay Transparency The typical base pay for this role across the U.S. is: $23.00 - $25.00/hour. As a non-exempt position, this role will be eligible for overtime, at 1.5 times the base rate, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including medical, dental, and vision benefits, health savings account option for qualified medical plan enrollments, accrual of up to 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, travel reimbursement, accommodations for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement as required by state or local law. #J-18808-Ljbffr