End user support technician

job summary:
Want a role where your technical skills directly impact how smoothly an entire company runs every day? We're looking for a high-energy End User Technology (EUT) Specialist to drive our clients daily tech operations. From launching seamless new-hire onboarding to tackling complex network, Citrix, and VDI challenges, you'll be the ultimate tech backbone of our team. If you love variety, thrive under pressure, and take pride in delivering top-tier support, let's talk!

location: New York, New York
job type: Contract
salary: $29 - 31 per hour
work hours: 8am to 5pm
education: Associates


responsibilities:
• Deliver responsive Level 2 desktop support for end users, providing timely troubleshooting, resolution, escalation, and follow-up for technical issues.

• Diagnose and resolve hardware, software, operating system, VDI, Citrix, login, performance, BitLocker, email, softphone, Zoom or Slack issues.

• Support new-hire onboarding, equipment provisioning in Intune (laptop and mobile devices), asset tracking, device setup, and user orientation to ensure a smooth onboarding experience.

• Troubleshoot basic LAN/WAN connectivity, network access, wireless, performance, DNS, DHCP, TCP/IP, and Active Directory-related issues.

• Support the adoption and training of AI tools, including Copilot, Claude, Zoom AI, and similar platforms, across a diverse user base with varying levels of familiarity, while integrating AI capabilities into daily support operations.

• Maintain accurate incident, request, asset, and troubleshooting documentation in ServiceNow and other approved support tools.

• Coordinate with internal technology teams, vendors, and warranty providers, including HP/ Poly, Dell, and other hardware support partners, to complete repairs and replacements.

• Assist with project coordination, site support activities, technology deployments, process documentation, and knowledge sharing across the support team.

• Communicate professionally with end users, peers, support teams, and leadership through clear verbal, written, and presentation skills.

• Prioritize workload effectively, manage competing requests, work under pressure, and meet deadlines in a fast-paced support environment.

• Participate in rotational shifts or extended coverage schedules as needed to support business operations and provide reliable coverage.

• Install, configure, upgrade, and support desktop software, peripherals, printers, scanners, cabling, network interfaces, and end-user devices.

qualifications:
Experience in support management, technology operations, including infrastructure design, professional services, end user services, vendor management, support, strategic planning.

- Work with other IT teams or the business to update ServiceNow incident.

- Monitor requests\\incidents sent to 'EUT', working with the support teams to resolve.

- Incident and live problem management.

- Proactively identify and communicate issues reported.

- Orienting and training employees, maintaining a safe and secure work environment, developing personal growth opportunities.

- Maintaining the organization's effectiveness and efficiency by defining delivering and supporting strategic plans for implementing information technologies.

- Comfortable utilizing modern AI tools (such as Microsoft Copilot or ChatGPT) and basic automation in day-to-day workflows to streamline documentation, quickly analyze desktop technical issues, and draft communications

Preferred:

- Knowledge of Bloomberg

- ITIL v4 Foundation Certification

- At least one technical certification

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.