Support Services Representative

Support Services Representative

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

Job Description

As a Support Services Representative you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom. The end result is to obtain more business from the customer through satisfaction!

Responsibilities:

• Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
• Verifying the accuracy of packing slips for orders being processed.
• Quality Control for accuracy of product pulled being on customer's order.
• Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problem.
• Track customer shipments. Work with multiple carriers via phone, internet, etc.
• Performs other general office duties as required. That may include receptionist duties. order entry, or QC checking.
• May be asked to participate in special projects related to department.

Preferred Experience

• Must be PC literate and familiar with the Internet.
• Ability to interpret polices and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
• Multitask oriented.
• Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
• Operational knowledge of major office equipment.
• Must be available for different shifts as required (7:30 am-6:30 pm).
• Position reports directly to Support Services Manager
• Background checks are part of the hiring process which may also include a Motor Vehicle Check.

Qualifications

• Must be PC literate and familiar with the Internet.
• Ability to interpret polices and procedures.
• Good aptitude in solving customer service issues.
• Exercises professional telephone procedures and e-mail correspondence skills.
• Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
• Multitask oriented.
• Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
• Operational knowledge of major office equipment.
• Must be available for different shifts as required (7:30 am-6:30 pm).
• Position reports directly to Support Services Manager
• Background checks are part of the hiring process which may also include a Motor Vehicle Check.

Benefits

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You'll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement

BearCom employs a wide range of installation and technical team members and will provide extensive on-the-job training. If interested in BearCom, please apply.