Internal Service Writer

Job Description

Job Description

Haley Volvo Richmond is seeking an INTERNAL Automotive Service Advisor acts as a liaison between other dealership departments and the service department, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping department informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring satisfaction. 

Key responsibilities

• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines.
• Administration:
  • Provide written cost estimates and obtain approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
• Internal Communication: Serve as a central point of contact between the dealership service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions.

Essential skills

• Communication: Excellent listening and verbal skills to effectively explain technical information and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred or Required?)
• Manufacturer Training (Preferred)
• Valid and Clean Driver's License (Required)