Senior Account Executive - Promo

Senior Account Executive

The Senior Account Executive is a mid-level client-service lead responsible for overseeing day-to-day delivery across key projects and serving as the primary contact for assigned workstreams within medical communications accounts. This role leads project execution and ensures deliverables are client-ready, informs budgets or components of budgets as assigned, and plays a key role in maintaining strong client relationships and trust. The Senior Account Executive also mentors junior team members and helps operationalize account deliverables through excellent execution.

Job Responsibilities and Skills

• Serve as the main contact for assigned projects, overseeing day-to-day execution from kick-off through delivery.
• Ensure all deliverables are accurate, aligned to brand and client preferences, and fully ready for client review or distribution.
• Build and manage detailed project plans, timelines, and workflows; coordinate cross-functional teams to keep work on track.
• Anticipate risks to quality, timing, or budget and proactively develop mitigation plans in partnership with account leadership.
• Act as a primary client liaison on assigned workstreams, managing daily communication, clarifications, and issue resolution.
• Lead internal and external status calls, including setting agendas, driving discussions, capturing decisions, and confirming next steps for assigned projects.
• Translate client feedback into clear, actionable direction for internal teams, ensuring expectations are understood and met.
• Contribute to building client trust through reliable follow-through, thoughtful recommendations within scope, and a solutions-oriented mindset.
• Support development and management of budgets for assigned projects or components, tracking hours, fees, and out-of-pocket costs.
• Assist with estimating new projects and extensions, helping to align scope, timelines, and resources.
• Provide day-to-day guidance to junior account team and shared services on processes, timelines, and client expectations.
• Delegate tasks to internal stakeholders effectively, ensuring they have clear direction and understand priorities and quality standards.
• Model best-practice communication, documentation, and client service behaviors; participate in onboarding and informal coaching.
• Help foster a collaborative, accountable team environment where issues are surfaced early and addressed constructively.
• Bring a strong understanding of client brands, therapeutic areas, and strategic objectives to project planning and recommendations.
• Identify opportunities to improve processes, drive efficiencies, and streamline internal and client workflows.
• Contribute to proposals, SOWs, and capability materials by offering insights from day-to-day client engagement and project experience.
• Begins to identify potential organic growth opportunities or unmet client needs to account leadership and support follow-up conversations as appropriate.

Minimum Qualifications

• Typically 35+ years of account service or project management experience in medical communications, healthcare marketing, or related agency environment.
• Demonstrated success leading day-to-day delivery on complex or multi-stakeholder projects.
• Strong client-facing communication skills, including the ability to lead calls, manage expectations, and handle challenging feedback constructively.
• Proven ability to manage multiple concurrent projects, prioritize effectively, and meet deadlines in a fast-paced environment.
• Solid understanding of medical communications deliverables (e.g., slide decks, advisory boards, congress materials, digital assets) and related workflows.
• Comfort with basic budget tracking and an interest in growing financial acumen.
• High level of attention to detail, accountability, and ownership mindset.

Disclaimer

Woven Health Collective provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.