Customer Success Specialist - LATAM
$3,000 - $4,000 per monthHeal.me
The medical system is failing the 65% of adults in the US suffering from chronic disease.
People are becoming more health-conscious, and a new era of holistic healthcare — driven by educated consumers — is emerging.
Heal.me is a marketplace and SaaS platform for holistic practitioners. More than 4,000 practitioners use our platform today, and we’ve raised over $3M from early investors in Calm, Headspace, Uber, and MindBody. Our mission: to make wellness primary care.
About the Role
We’re looking for a Customer Success Specialist to support, engage, and retain our growing community of holistic practitioners after they complete their initial onboarding .
This is a hybrid role that combines customer support , proactive success outreach , and retention work . You’ll answer questions and resolve issues, but you’ll also help practitioners succeed on our platform, encourage deeper adoption of our tools, and step in when someone is considering canceling to help them stay and grow with Heal.me.
This role is ideal for someone who is naturally curious, cares deeply about customer outcomes, and thrives in a fast-paced startup environment where every interaction impacts the company’s growth.
Responsibilities
Customer Support: Respond to support tickets, troubleshoot issues, and resolve account or payment-related questions with empathy and accuracy.
Practitioner Success: Proactively reach out to ensure practitioners are fully utilizing our platform — from services and profiles to reviews and booking tools. Occasionally jump on Zoom calls for practitioners who need extra help.
Retention & Re-engagement: Contact practitioners who are inactive or considering cancellation to understand their challenges, offer solutions, and win them back.
Education & Enablement: Help practitioners optimize their listings, improve client experience, and increase bookings.
Feedback & Insights: Gather recurring feedback and share insights with our product and growth teams to improve the platform and practitioner experience.
What We’re Looking For
2+ years in Customer Success, Account Management, or Customer Support
Proven experience helping customers adopt products, solve problems, and stay engaged
Strong written and spoken English communication skills (Spanish a plus)
A proactive, self-starting attitude — you don’t just wait for tickets, you look for ways to help
Passion for wellness and alignment with Heal.me’s mission
Comfortable working autonomously and collaborating with a distributed team
Compensation & Benefits
$3,000 – $4,000/month (depending on experience and location)
3x/week team breathwork sessions
Holidays + 15 days PTO
- Spectraguttersystems is looking for a Customer Service Specialist in Austin, Texas. This role requires delivering exceptional customer support and strengthening customer relationships while assisting with inquiries and resolving issues. The ideal candidate should have a...SuggestedWork at office
- A leading ecommerce office furniture brand in Austin, Texas is looking for a Customer Success Specialist to provide exceptional support to customers through phone, chat, and email. The ideal candidate will have 2+ years in customer support or consultative sales, strong...SuggestedFull timeWork at office
- Icehouseventures in Austin, Texas, is seeking a Customer Support Specialist to act as the internal voice of the customer. This role involves analyzing customer feedback, providing technical training, and aiding in the implementation of SaferMe software. The ideal candidate...Suggested
- As the internal voice of the customer to the rest of our teams, you will form the bridge between our solution and our clients, helping... ...engagement Requirements Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience...SuggestedRemote work
$22 - $25 per hour
...desks, we’ve grown by delivering innovative, customer-focused solutions that promote health, productivity, and well-being. Our success is rooted in our core values: Customer... ...Results Oriented. As a Customer Success Specialist, you are the voice of our brand and the frontline...SuggestedHourly payFull timeContract workTemporary workWork at officeFlexible hoursWeekday work$20 - $24 per hour
Biotech Recruiting is searching for a Customer Success Representative in Austin, TX. The role entails managing customer relationships post-sale, ensuring high retention rates, and driving account growth. Candidates should possess over 3 years of relevant experience, particularly...Hourly payFull time- ...Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users. Customer Success Specialist at Handoff We’re hiring a Customer Success Specialist with experience in estimation to be the bridge between our AI...Full timeFor contractorsRemote workRelocation packageFlexible hours
- Wolters Kluwer N.V. is looking for a Customer Success Manager in Austin, Texas to drive customer adoption and retention for Lippincott Solutions. You will manage a portfolio of National and Mid-Market accounts, ensuring customers realize value from their investments. The...
- ...Enterprise Customer Support Specialist Join the team redefining how the world experiences design. Thanks for stopping by. We know job hunting... ...co-located and seamlessly integrated with the Sales and Success teams. This will facilitate better coordination and faster...Work at officeLocal areaFlexible hours3 days per week
Canva
Austin, TX2 days ago - ...Job Title Customer Experience Specialist Position Overview The Customer Experience Specialist serves as a trusted liaison between our customers... ...solutions, and advocate on behalf of the customer. Success in this role requires adaptability, strong problem-...
- LogicMonitor, based in Austin, TX, is looking for a Customer Marketing Specialist to support customer advocacy efforts. The role requires 4+ years of marketing or customer success experience and strong organizational skills. Key responsibilities include managing customer...
$16 - $22 per hour
NoGigiddy is looking for a Customer Success Specialist to support users through various communication channels. This fully remote role requires strong communication skills, patience, and a desire to help people succeed. Responsibilities include responding to inquiries,...Remote jobHourly pay$70k - $90k
...Marketing & Customer Service Specialist Location: Austin TX Employment Type: 90-Day Contract → Full-Time Experience Level: Mid-Senior Compensation... ...: product walkthroughs, documentation delivery, and success check-ins. Collect and synthesize customer feedback and...Full timeContract workLive inWork at officeVendidit
Austin, TX3 days ago$21 per hour
...opportunity available for a motivated team player to help drive the customer success of our health & wellness consumer products. Be a part of a... .... Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if...Hourly payFull timeSeasonal workRemote work- ...North America. With over 35 locations nationwide, we support customer success and business growth through innovation and operational... ...growth initiatives. Position Summary: The Customer Service Specialist is responsible for delivering exceptional customer support while...Work at office
$69.62k - $95.76k
LogicMonitor is seeking a Customer Marketing Specialist to execute customer marketing campaigns aimed at driving engagement and product adoption.... ...This hybrid role is pivotal in collaborating with Customer Success and Product Marketing teams to ensure that campaigns align...$40 - $50 per hour
...Staffing has been engaged to conduct a search for a Part-Time Customer Marketing Specialist for a global B2B SaaS client. This is a predominantly... ...other marketing automation tools Collaborate with Customer Success, Product Marketing, Sales, and Account Management Track...Contract workPart timeWork at officeRemote work$69.62k - $95.76k
...should too. Our team is dedicated to trust, customer obsession, agility, and striving to be... ...year in a row! As a Customer Marketing Specialist , Advocacy & References, you will play a... ...will collaborate closely with Customer Success, Sales, Product Marketing, and Demand...Permanent employmentFull timeInternshipH1bWork at officeLocal areaWork visa$69.62k - $95.76k
...should too. Our team is dedicated to trust, customer obsession, agility, and striving to be... ...year in a row! As a Customer Marketing Specialist, Expansion Programs & Customer Campaigns... ...will collaborate closely with Customer Success, Demand Generation, Product Marketing,...Permanent employmentFull timeInternshipH1bWork at officeLocal areaWork visa- ...action, and an unwavering commitment to delivering for our customers. Our success starts with people. Our teams are the engine behind... ...best work? We are looking for a Customer Success Operations Specialist to be the operational backbone of our Customer Success team...Flexible hours
Rezdy
Austin, TX7 days ago - ...system administrator for the Salesforce environment especially for the Production. Primary point of contact for the Salesforce Customer Success team. Establish, monitor and drive action planning and execution for production org performance and health metrics. Manage the...Work at office
- A dynamic fintech company based in Austin, TX is looking for a Customer Success Associate to oversee customer onboarding and ensure high standards of customer support. This role involves guiding customers through their journey with our products, providing ongoing support...
$70k - $80k
...management, helping enterprises worldwide automate complex billing operations at scale. About the role We are looking for a Customer Success Agent who is passionate about driving customer outcomes, comfortable working with data, and skilled at building long‑term relationships...Work at officeRemote workWork from homeWorldwide- ...financial goals — and we need your help to make it happen. About This Role Zogo is currently seeking a focused and highly-motivated Customer Success (CX) Account Manager to join our team in Austin, Texas. Zogo has reached over 250 partnerships because of our fast-paced, team...Remote work2 days per week
- Job Overview Zogo is looking for a Customer Success (CX) Account Manager to join our team in Austin, Texas. The role will work closely with financial institution partners to support and cultivate relationships, own the partner lifecycle from start to finish, and ensure...Remote work2 days per week
- ...systems, ensuring end-to-end solutions for employers looking to manage and enhance their workforce compliance. Job Overview The Customer Success Representative is responsible for engaging with clients to ensure they optimize their use of ProScore’s suite of AI-powered...
- ...one, you’ll take on significant responsibilities, assisting with customer support, onboarding new clients, and managing recurring... ...talented colleagues. You’ll work directly with the Head of Customer Success, along with key team members who have successfully scaled startups...Immediate start
- ...succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers...Full time
McQuade Organization
Austin, TX4 days ago - Senior Renewals and Expansion Sales Specialist Senior Renewals and Expansion Sales Specialist... ...we serve—including our employees, customers, shareholders, Partners, and communities... ...end renewal process, ensuring timely and successful contract extensions. • Identify and...Full timeContract workFlexible hours
$99k - $144k
...renewals, account management, sales, or a customer-facing role in the enterprise software... ...executive relationships, ensuring customer success, adoption and expansion. Experience... ...and partners. As a Looker Renewal Sales Specialist focused on expansion sales, you will help...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Specialist - LATAM. Be the first to apply!
- online customer service representative Austin, TX
- customer advisor Austin, TX
- airport customer service agent Austin, TX
- customer support associate Austin, TX
- employee relations assistant Austin, TX
- participant services representative Austin, TX
- customer service representative 1st shift Austin, TX
- inbound call center customer service representative Austin, TX
- service agent Austin, TX
- insurance customer service advisor Austin, TX