Administrative Sales Support

Job Description

Job Description

About Porcelanosa

Porcelanosa is firmly positioned at the forefront of the Spanish and international markets thanks not only to our solid values of innovation and quality, but also the trust placed in our large team, made up of almost 5000 skilled professionals, and our commitment to the environment and stakeholders. Porcelanosa products are designed with people in mind, intended to make their lives better and featuring the finest state-of-the-art innovations. Boasting over 45 years of experience, Porcelanosa is present in more than 150 countries around the world. Our success is based on a unique business model, built on a solid corporate strategy.

Why Work for Porcelanosa?

At Porcelanosa, you’ll join a global leader in luxury tile, kitchen, and bath products, known for our commitment to innovation, design excellence, and customer satisfaction. We provide a collaborative environment where your contributions directly support the success of our sales team and enhance the customer experience. You’ll enjoy opportunities for professional growth, a supportive team culture, and the satisfaction of working with high-end, design-forward products that inspire spaces worldwide.

What We Offer

• Competitive Compensation
• 100% 401K match up to 4%
• 3-tier medical insurance
• 2-tier dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Short Term and Long-Term Disability
• Employer-paid life insurance
• Voluntary Employee, Spouse and Child Life Insurance
• Critical Illness, Hospital Indemnity and Accident Insurance
• $3,000 Tuition Reimbursement
• Paid Time Off (PTO)

Key Responsibilities

• Follow up and respond promptly to customer inquiries, providing accurate information and minor product details.
• Schedule orders for delivery, confirm shipments, and provide tracking details to the appropriate party.
• File and manage sample orders; ensure all outgoing samples are properly processed.
• Assist in scheduling and coordinating sales meetings, customer appointments, and showroom events.
• Provide full administrative support to sales representatives, including freight quotes, stock checks, sample coordination, and resolving discrepancies.
• Maintain and update the automated phone system to ensure accurate routing and current data.
• Keep the showroom organized by putting away loose samples daily, maintaining sample inventory, and reordering as needed.
• Organize and maintain tile product libraries, replacing damaged items and removing discontinued products.
• Research and resolve billing, payment, shipment, product, and inventory issues as directed.
• Process price adjustments, returns, refunds, and credit transfers; coordinate with the customer service team to resolve damage claims.

What You Bring to the Team

• High school diploma
• 2+ years of customer service experience preferred.
• Bilingual (English/Spanish) skills are a plus.
• Demonstrable experience in sales support administration, or similar.
• Experience with sales industry software like Salesforce and client relationship management (CRM) systems, or similar.
• Familiarity with sales contracts and agreements.
• Proficiency in Microsoft Word and Excel.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.
• Must be available to work Saturdays as needed.
• Experience in tile, kitchen and bath not required but highly encouraged

Commitment to Inclusion

Porcelanosa provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Porcelanosa, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential. Your skills, experiences, and perspective are valuable—and we want to empower you to make your mark here with us.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Frequent walking through showroom and sample storage areas.
• Ability to bend, reach, and lift up to 20 lbs. to retrieve and move product samples.
• Manual dexterity to handle samples, file documents, and operate office equipment.
• Visual acuity to read product details, review inventory records, and prepare accurate documentation.

Schedule:

8-hour shift

Weekends required

Porcelanosa offer is contingent upon

Proof of legal authorization to work in the United States for Porcelanosa, which will be confirmed by E-Verify within three business days of your hire date.

Work Remotely

No.