RMA Quality Engineer

Position Summary The RMA Quality Engineer is responsible for managing and improving the product return process, performing failure analysis, and driving corrective actions to enhance product quality and customer satisfaction. This role acts as a bridge between customers, manufacturing, engineering, and suppliers. Key Responsibilities RMA Process Management Own end-to-end RMA process (intake, tracking, disposition, reporting) Ensure timely evaluation and closure of returned products Maintain RMA database and generate regular reports (trend, failure rate, turnaround time) Failure Analysis (FA) Perform root cause analysis on returned products using tools like: 5 Whys Fishbone (Ishikawa) Fault tree analysis Coordinate advanced FA (X‑ray, CT scan, SEM, etc.) when needed Document detailed FA reports with clear conclusions Corrective & Preventive Actions (CAPA) Drive corrective actions with cross‑functional teams (Design, Manufacturing, Supplier Quality) Track effectiveness of corrective actions Prevent recurrence of issues in production and field Customer Interface Communicate technical findings and status updates to customers Support customer complaints and quality escalations Participate in customer calls and audits when required Analyze RMA trends (by product, failure mode, region, customer) Identify systemic issues and drive improvement projects Support reliability improvement and yield enhancement initiatives Cross‑functional Collaboration Work with: Manufacturing Quality Engineering (process issues) Design Quality Engineering (design flaws) Supplier Quality Engineer (vendor‑related failures) Support NPI (New Product Introduction) with lessons learned from RMA Documentation & Compliance Maintain FA reports, 8D reports, and quality records Ensure compliance with quality standards (ISO 9001, IPC, etc.) Support audits and internal quality reviews Required Qualifications Bachelor’s degree in Engineering (Mechanical, Electrical, Materials, or related field) 3+ years of experience in quality, reliability, or failure analysis Experience with RMA handling or customer returns Strong analytical and problem‑solving skills Preferred Qualifications Experience in electronics, data center hardware, or manufacturing industry Familiar with FA tools (X‑ray, CT scan, thermal analysis, microscopy) Knowledge of statistical tools (SPC, Cp/Cpk) Experience with ERP/MES systems (SAP, Oracle, etc.) Six Sigma (Green Belt or above) is a plus Bilingual at English and Mandarin is a plus Key Skills Root cause analysis Data analysis (Excel, Minitab, JMP) Technical report writing Project management We are an E.E.O. employer. #J-18808-Ljbffr Cooler Master USA