Branch Manager

Branch Manager

FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA's corporate offices are in Memphis, TN. For more information, visit fecca.com.

Responsibilities:

• Serve our members.
• Provide guidance, coaching, and development opportunities appropriate for direct reports' individual needs. Perform all necessary management functions including hiring, performance evaluations, goal setting/review, and disciplinary action as required.
• Hold employees to our service standards to include timely follow up with members, punctuality, attendance, positive attitude, policy and procedure compliance, member first philosophy, and ensuring accountability for these standards.
• Perform monthly teller audits.
• Conduct and document regular one-on-one and team meetings for operational coaching, Quality Approach coaching, and communication of organizational direction and results.
• Perform duties of subordinates, all UBR work.
• Review and underwrite consumer loans submitted by team members within assigned parameters.
• Ensure end of day balancing of branch and cash audits and all tasks are completed.
• Maintain adequate branch cash supply within branch cash limits.
• Maintain and monitor the efforts of the team to connect financial solutions with our members' needs.
• Administer operation of ATM(s). (if applicable)
• Develop and maintain contacts within FedEx that facilitate frequent business development and site visits.
• Maintain a positive work atmosphere by acting and communicating in a manner that shows confidence, demonstrates confidentiality and professionalism with members, vendors, coworkers and management.
• Responsible for developing and maintaining a member centric culture where employees are highly motivated, member friendly and well trained for their position.
• Ability to travel to out of state locations for training/meetings 3-4 times per year.(Applies to managers outside the Memphis Area)
• Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.
• Maintains regulatory compliance including the Bank Secrecy Act.
• Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.
• Participates in ongoing training for professional and personal development.
• Maintains a positive, professional attitude and works well with a team.
• All other duties and responsibilities as assigned.

Qualifications:

• 1 College degree or equivalent work experience required.
• At least five years financial institution experience, and preferred credit union experience, including understanding of credit union philosophy and knowledge of rules and regulations.
• Three years of supervisory experience of a minimum of two employees required.
• Three years of consumer lending experience required including underwriting, mortgage experience preferred.
• Possession of NMLS number or ability to obtain one.
• Strong computer skills are required, must be proficient in Microsoft Products.
• Excellent written and verbal communication and basic math skills.
• Must be accurate, organized, attentive to details, and manage time well.
• Experience in a retail financial branch required where a high degree of organizational and multitasking skills were required.
• Excellent problem-solving skills.