Launch Operations Manager

Role Description

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Operations Support & Strategy Manager, assigned to the Launch team, supports our new center launches. The manager is a highly organized project manager that ensures the successful launch of newest PACE centers across the nation. This role also serves as an operation manager, supporting the onboarding and operational excellence at new centers.

This role is different because the Launch Operations Support & Strategy Manager at WelbeHealth:

• Is a vital part of expansion efforts of WelbeHealth
• Cross collaborates vastly with many areas of the organization

On the day-to-day, you will:

• Manage the complete launch process, ensuring seamless coordination, execution, and alignment with WelbeHealth's mission.
• Serve as the primary project manager for assigned launches, including managing an issues list & project plan, coordinating & facilitating meetings, and providing status updates.
• Ensure new center staff are onboarded, trained, and mentored in alignment with best practices.
• Support the center licensing process as needed, including outfitting new centers, creating policy binders, pulling staff files, and more.
• Continuously improve and codify enterprise best practices in the new market launch playbook to apply at future new program launches.

Qualifications

• Bachelor’s degree
• Certification in Lean Six Sigma (Black Belt preferred) or related process improvement methodologies are highly desired
• Minimum of four (4) years of project and process improvement experience in the healthcare industry; PACE experience is highly desired
• Experience in a healthcare or clinic setting with the ability to independently manage full scope healthcare operations initiatives with minimal direction
• Hands-on facilitator of complex clinical operations improvement initiatives, while also directing more junior team members on sub-workstreams
• Experience leading teams with direct reports including hiring, onboarding, training, and providing feedback and mentorship required
• Microsoft Office competency
• Experience with Electronic Medical Records platforms
• Outstanding critical and analytical thinking skills, verbal and written communication skills, and presentation skills

Requirements

• Must be currently located and residing in or near Los Angeles
• Must be comfortable with 20-25% of travel based on projects and business needs
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

Compensation Offering

$109,240.54 — $144,197.50 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to View email address on remotive.com.