NOC Daily Ops Analyst - HDQ

NOC Daily Ops AnalystThe NOC Daily Ops Analyst collaborates to evaluate qualitative and quantitative data pertaining to potential disruptions or IROPS (irregular operations) to assist the broader operations in minimizing the impact of potential disruptions. They'll partner with key NOC stakeholders by providing advanced analytical expertise in support of complex network solutions. Helps identify potential IROPS to help the Planning Team develop recommendations that are shared with the Disruption Pod and other day-of stakeholders.Responsibilities include:Align on analytical requests, expectations, and prioritiesProvide advanced analytical expertise to support the Network Operations Control department with analytical requests (what-if scenarios, modelling, data pulls etc.)Develop tools to provide solutions to recurrent analytical requestsProvide additional analytical support to the Disruption Pod and other adjacent groups as neededUtilize Southwest's analytical tools (optimizers and dashboards) to run what-if scenarios to provide data backed recommendationsWork collaboratively with the Planning Team to develop recommendations that are shared with the Disruption Pod and other day-of stakeholdersPerform descriptive and diagnostic analyses of upcoming flight schedules to identify potential IROPS eventsAlign analysis outcomes with adjacent groups and gather their input and feedback to improve future analysesSupport long-term initiatives of the departmentBuild relationships within all groups within the department, adjacent workgroup stakeholders, and support departments to ensure constant sharing of knowledge and lessons learnedDevelop a deep understanding of airlines' priorities, value drivers, and challenges to translate technical needs to the operational and business teams involved in the workSupport the development of new data sources with robust processes of data collection that ensure the reliability and validity of the data is suitable for the objective of the analysisRaise data and analysis limitations to the leader and stakeholdersManage the documentation of analysis and outcomes in an accessible repositoryMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's LeadersKnowledge, Skills, and Abilities include:Intermediate knowledge of business analysis, process modeling and redesignSkilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problemsSkilled in consensus-buildingSkilled in visualizing data to drive insights using tools such as MS Excel, Tableau, etc.Skilled in tools such as SQL, Alteryx, Excel, and TableauAbility to solve complex problemsAbility to independently prioritize assignments and shift focus quickly based on the need of the operationAbility to demonstrate and maintain a high regard for confidential and sensitive informationAbility to think like an ownerAbility to provide direction in a team-oriented, cross-functional environmentAbility to apply logical approaches to solving complex problems and identifying solutionsAbility to self-start and work autonomously, with limited and disparate informationAbility to communicate effectively with all levels of employees up to and including executive levels (written, oral, interpersonal)Ability to build strong interpersonal relationships and lead through influenceEducation:High School Diploma or GEDExperience:Intermediate level experience, fully functioning broad knowledge in:Airline operations and/or operational data sets, tools and systems and related analyticsBreaking down and solving ambiguous problems through quantitative and qualitative analysisPreferred: Experience working with operational networks such as aircraft, crew, passenger, or other transportation networks.Preferred: Experience using SQL to query, analyze, and manipulate data.Preferred: Experience using Alteryx for data preparation, workflow automation, and analytics.Preferred: Experience using Amazon Redshift or similar cloud-based data warehouse platforms.Preferred: Experience using Tableau to create dashboards, visualize data, and communicate business insights.Physical Abilities:Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the jobOther Qualifications:Must maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesAbility to work extended hours based on operational needsAbility to work in varying shift times based on operational needsPay & Benefits:Competitive market salary from $85,300 per year to $94,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.Benefits you'll love:Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***Competitive health insurance for you and your eligible dependents (including pets)Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Southwest Airlines